Summary
This job involves reviewing phone calls, letters, and tax returns to ensure high quality, creating procedures to maintain standards, and working with team leaders to improve processes and training in the Michigan Department of Treasury.
It's a great fit for someone who pays close attention to details, enjoys solving problems, and works well with others in a busy team setting.
As a trainee position, it's ideal for those starting out or advancing in government roles focused on efficiency and excellence.
Full Job Description

Are you a detail-driven problem solver who loves improving processes and ensuring top-notch quality?
Do you thrive in a dynamic environment where innovation, collaboration, and critical thinking are valued? If so, we have the perfect opportunity for you.
We are looking for a Learning, Quality, and Development Analyst to help shape and enhance our Bureau. In this role, you’ll:
- Develop and implement quality assurance procedures.
- Conduct quality reviews for phones call, correspondence, and tax returns.
- Assist in identifying and recommending process improvements.
- Collaborate with area leaders to enhance training and standardize work practices.
Success in this role requires strong attention to details, critical thinking, communication, and relationship-building skills. You’ll be joining a motivated, hardworking team dedicated to excellence.
If you’re ready to make an impact and grow in a supportive, fast-paced environment, click on the link below to learn more.
Departmental Analyst (Trainee) 9-P11 Position DescriptionDepartmental Analyst 12 Position DescriptionTreasury Careers – Learn more about why Treasury is a Great Place to Work!
Requirements
Education for Departmental Analyst 9-12Possession of a bachelor's degree in any major.
Experience for Departmental Analyst 9-12Please Note: A position is considered professional if the job requires a bachelor's degree. Qualifying 'professional experience' is only considered post bachelor's degree.Departmental Analyst 9No specific type or amount is required.
Departmental Analyst 10One year of professional experience.
Departmental Analyst P11Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service.
Departmental Analyst 12Three years of professional experience, including one year of experience equivalent to the experienced (P11) level in state service.
Education and Experience for Departmental Analyst (Departmental Trainee) 9 (FOR CLASSIFIED STATE EMPLOYEES ONLY)Educational level typically acquired through completion of high school.
ExperienceFour years of experience as an advanced 9-level worker in an ECP Group One classification.
OR
Three years of experience as an E9, E10, or E11-level worker in an ECP Group One classification.
OR
Two years of experience as an experienced level worker in an ECP Group One technician or paraprofessional classification.
OR
Two years of experience as a first-line supervisor in an ECP Group Three classification.
OR
One year of experience as a second-line supervisor in an ECP Group Three classification.
*Paraprofessional classifications are those requiring an associate's degree or two years of college.
Educational SubstitutionCollege credits may be substituted on a proportional basis (one year of college education may substitute for one quarter of the required experience) for up to one half of the required experience.
Qualifications
Departmental Analyst 9 - 12Educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services may be substituted for the education requirement.
Military experience: For those applicants with military service, please provide your DD214 or other official military documentation that may help identify transferable skills and experience that may qualify in lieu of the required education.
Additional Information
Please attach a cover letter, detailed resume, and a copy of your OFFICIAL college transcript(s) to your application. (Failure to do so may result in your application being screened out.)
Official Transcripts. For our purposes, "official college transcripts" must contain the college/university name and address, the degree conferred, and date granted, coursework completed (especially if no degree granted), the Registrar's signature and/or seal, and must be recognized by the Council on Higher Education Accreditation (CHEA). A scanned or electronic copy is acceptable, as long as it contains the elements listed above. Review more information regarding official transcripts.
Foreign Transcripts. Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by CHEA. Go to evaluators for a list of accepted organizations that evaluate foreign credentials. Failure to provide this evaluation at the time of application may result in you being screened out of the process.Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position prior to being appointed to the position. Relocation expenses are not reimbursed.Hybrid Remote Work. This position is eligible to work remotely on Mondays, Thursdays, and Fridays, and must work onsite Tuesdays and Wednesdays. Selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Hybrid Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason.E-Verify. The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.
Interviews. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.
Fingerprinting. This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.