Utility Chief Customer Experience Officer
City of El Paso
FreshPosted Jan 29
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Posted: January 29, 2026 (1 day ago)
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CUSTOMER SERVICE REPRESENTATIVE III
City of Houston
Houston Public Works
Location
Houston, Texas, 77002
Salary
$1,750 - $2,009.60
per week
Type
Full Time
More Other jobs →Closes
February 5, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This role involves handling complex customer inquiries about city services like transportation and drainage through phone, email, or in-person interactions, while researching issues, updating records, and sometimes leading a team or coordinating with other agencies.
It's ideal for someone with strong communication skills and experience in customer service who enjoys problem-solving and working in a public-facing government position.
The job is based in Houston's Public Works department and may include emergency response duties.
Key Requirements
- High School Diploma or GED
- Three years of administrative or customer service-related experience (Associate’s degree substitutes for up to two years; Bachelor’s degree may substitute for all required experience)
- Ability to provide accurate responses to complex inquiries via phone, email, mail, or in person
- Skills in monitoring accounts, researching data, and resolving problems while maintaining confidentiality
- Experience maintaining records, preparing reports, and handling correspondence
- Capability to act as a lead or shift leader, including training volunteers and coordinating staff activities
- Comfort with occasional light physical tasks like stooping, bending, or lifting up to 10 pounds
Full Job Description
Applications Accepted from: All Persons Interested Service Line: Transportation & Drainage Operations
Location: Houston Tx
Workdays & Hours: TBD
*Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
• Provides accurate customer service responses to customer inquiries that are complex in nature by various forms of communication i.e. phone, email, mail, or in person including referrals to other government agencies.
• Monitors customer accounts and research data to resolve problems. Prepares documentation to adjust customer accounts while maintaining security and confidentiality.
• Maintains and monitors various records and reports. Prepares written records of proceedings, as well as original correspondence to customers.
• May distribute information to the public on City programs and/or initiatives.
• May act as liaison to the Mayor and Council Offices. Maintains successful partnerships with the community and other agencies.
• May request field investigations through work orders; updates work orders and customers on findings or resolution.
• May function in a lead capacity or serve as a shift leader of Customer Service Representatives or volunteers. Acts as liaison and trainer to volunteer staff. Coordinates staff activities including work schedules, case information, and other actions as needed.
• Performs other related duties as requested.
WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds.
This is a Department of Houston Public Works Emergency Management position at the Tier III Level.
Requirements
EDUCATIONAL REQUIREMENTSRequires a High School Diploma or a GED.
EXPERIENCE REQUIREMENTS
Three (3) years of administrative or customer service-related experience is required.
Associate’s degree may be substituted for up to two years of experience. Bachelor’s degree may be substituted for the years of experience.
LICENSE REQUIREMENTS
None
Qualifications
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6**.Additional Information
SELECTION/SKILLS TESTS REQUIRED: NoneHowever, the department may administer a skills assessment evaluation.
SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade 16
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or please call 832.393.6020.
If you need special services or accommodations, call 832-393-6020. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, with specific instructions, should you be selected to advance in our recruitment process.
Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.
EOE Equal Opportunity Employment
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
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