Accounting Technician (Customer Support)

Full Job Description

This position will be assigned to the Air Force Services Center at Port San Antonio, TX. This is a regular full-time category position with guaranteed 40 hrs. per week.

Employees appointed to a regular category position are eligible for benefits. Who May Apply: Open to everyone.

Applicants will be categorized by preference(s) and/or priority consideration eligibilities.

An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 02/05/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: Basic accounting experience with the interrelationship of accounts and the effects of debits and credit transactions on the overall system of general ledgers.

Experience with NAF accounting practices and procedures. Experience with comprehending accounting functions of Oracle financial or similar accounting systems.

Experience with training methods and preparation of training briefing materials.

Knowledge, Skills and Abilities (KSA's) Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Understanding of the relationship between general ledger and the subsidiary accounts and extensive subdivision of accounts.

Knowledge in Microsoft Office application software to produce a wide range of office documents is desired. Knowledge of basic accounting principles and concepts.

Skill in basic formula in Microsoft Excel is desired. Proficiency in typing and data entry is desired. Experience with customer service.

**NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration.

All other applicants will be referred as needed and requested by the selecting official(s).

**Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration.

If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified, and you will no longer be considered for this position.

(Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.) **Federal Work Experience: The following are required information to be included for all Federal Work Experience in your resume: pay plan, series, grade level, agency worked for and dates of employment.

Failure to include this information will result in disqualification and you will no longer be considered for this position.(Format example: Position title, Pay Plan, Series, Grade Level, Agency Name, beginning and ending dates of employment, with summary of duties, etc.) Major Duties:

Performs accounting customer support to all customers. Performs full range of accounting duties through the use of the Oracle financial systems.

Receives and responds to live phone and e-mail messages using the fully automated capabilities of Right Now Technologies (RNT) to assist customers in classifying and verifying a wide variety of accounting documents in order to ensure their mathematical correctness, completeness of information and to prepare/validate system control sheets with appropriate accounting codes.

Assist customers in maintaining double entry bookkeeping journals and subsidiary ledgers and reconciling accounts, and transcribing to general ledger for closeout of all accounts.

Answers customers questions on how to flow individual funds and specific monies from initiation through expenditure stages in order to trace discrepancies in the Oracle financial systems.

Trace discrepancies in response to customer queries or other Shared Service Center (SSC) division requests.

Assists customers with support in reports prepared to include profit and loss statements, financial statements and miscellaneous financial reporting data.

Performs both accounting and customer support functions independently at the full performance level of accounting duties assigned with occasional support or intervention from the supervisor.

May be required to assist in training new employees on the RNT system. Performs other related duties as assigned.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12859982