BARC CUSTOMER SERVICE REPRESENTATIVE

Full Job Description

Applications accepted from: ALL PERSONS INTERESTED

Job Classification: BARC CUSTOMER SERVICE REPRESENTATIVE

Posting Number: 38170

Department: Administration and Regulatory Affairs

Division: BARC Animal Shelter and Adoptions/Kennel

Reporting Location: 2700 Evella

Workdays & Hours: Thursday – Monday 9:00AM - 6:00 PM *Subject to change*

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

BARC Animal Shelter and Adoptions is Houston's municipal animal shelter and adoption center. BARC is looking for applicants that possess:

• A professional attitude in a fast-paced work environment
• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Capable of handling complaints and unpleasant customers.
• Strong decision making and analytical abilities.
• Strong detail orientation and communication/listening skills.
• Possess a strong work ethic and team player mentality.

RESPONSIBILITIES:

• Work consists of following up and resolving all customers' requests accurately, investigating specific situations, ensuring all are resolved professionally and adequately while providing detailed transcripts in the system to track all work.
• Educate the public on all current BARC information (Adoptions, Spay/neuter, Wellness, Registration, etc.)
• Collects, balances, and deposits daily revenue from daily transactions using shelter software in compliance with established financial accounting procedures.
• Compiles and maintains accurate reports and data entry records of services rendered.
• Records accounts of exchanges as well as original correspondence to customers.
• Works on special assignments and at organized events to promote BARC and educate citizens within the community.
• Performs other special duties and projects as assigned.

WORKING CONDITIONS

There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature, and air conditioning. Significant time spent using computer displays, keyboard, and mouse.

Requirements

EDUCATION

High School Diploma or GED required.

EXPERIENCE

Two years of administrative or customer service related experiences are required.
An Associate’s Degree may be substituted for the two-year experience requirement.

LICENSE

None

Qualifications

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

**

Preference will be given to candidates with the following skillsets:

Preferences shall be given to candidates that possess excellent customer service skills; working with the public; and working with animals.

Additional Information

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test.

SAFETY IMPACT POSITION YES

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 15

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832/393-0450).

If you need special services or accommodations, call (832/393-0450). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EEO EQUAL EMPLOYMENT OPPORTUNITY

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.