CUSTOMER SERVICE REPRESENTATIVE I (Court Operations)
City of Houston
Posted: April 10, 2026 (1 day ago)
This job was posted recently. Fresh listings typically have less competition.
Travis County
District Clerk
Location
Austin, Texas, 78701
Salary
$50,398.40 - $52,291.20
per year
Type
Full-Time
More Legal jobs →Closes
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
This job involves handling paperwork and administrative tasks for felony court cases, such as reviewing and filing legal documents, scanning them into digital systems, and assisting the public with questions about cases.
It also includes managing fees, acting as a point of contact for courts and agencies, and performing some research and reporting.
A good fit would be someone organized and detail-oriented with experience in office work, especially in legal or public service settings, who can work independently and communicate clearly.
Under moderate supervision, performs a variety of legal clerical duties in response to actions of the courts.
Uses independent judgment interpreting and applying procedures and precedents to specific felony cases. Coordinates and carries out duties involved in assigned causes of action.
Performs detailed and complex legal procedures associated with the receipt, review, and filing of court documents.
Reviews and analyzes legal documents, indexes documents by applying appropriate category codes and scans documents into electronic imaging systems. Prepares and issues a variety of legal documents.
Assesses fees and performs cashier duties. Assists the public and acts as a liaison between the department, courts, other agencies and the public.
May function as a Court Clerk II alternate in supporting the court.
DISTINGUISHING CHARACTERISTICS:
This is the second in a series of four court clerical-related job classifications within the Administrative Support job family. Incumbents perform duties of moderate complexity.
This classification is distinguished from Court Clerk Assistant in that incumbents routinely review the work performed by the Court Clerk Assistant, perform fewer general clerical duties and require greater independent judgment.
This classification is distinguished from Court Clerk II in that incumbents do not regularly perform the majority of their work in a court setting and do not function as lead workers or have regular supervisory duties.
Assists and answers questions from the public received in person, by phone or by email regarding the status, disposition, pending actions or other aspects of court cases.
Directs customers to the appropriate court clerk. Processes incoming faxes and faxes document confirmation returns. Processes electronically filed documents.
Sorts, logs and distributes incoming mail and legal documents. May date-stamp incoming documents. Performs filing duties. Makes copies when appropriate. May provide notary services to public.
Serves as liaison or primary point of contact with defendants, plaintiffs, families, judges, court personnel, Constable's Officers, attorneys, County and District Attorney's Office, law enforcement agencies, interested parties, and the general public regarding status, disposition, pending actions of individual cases and parties' actions.
Assists public and departments on office policy and procedures. Responds to legal and administrative inquiries.
Takes initial steps to resolve citizen complaints and ensures department policies and procedures are met. Provides technical advice and assistance regarding legal documents of all types.
May assess fees and fines, receive payments, and perform as cashier for the office on a daily basis. Accepts monies in the form of cash, money orders and cashier checks and issues signed receipts.
Conducts cash transactions as payments for warrants including entering credit card transactions and mail payments. Prepares bank deposits. Makes daily and monthly reports to reconcile receipts.
Uses scanning software to input case information. Captures images and performs quality assurance. Scans incoming legal documents.
Performs quality verification procedures on scanned documents prepared by co-workers. Assesses scanned electronic images for legibility, blank documents and missing records.
Work Hours: 8 am - 5 pm, Monday-Friday.
Location: 501 W. 11th Street, Austin, Texas 78701
Department: District Clerk
Criminal, Driving, Education, and Employment Background Checks Required.
For updates or questions on this position, contact: laura.jimenez@traviscountytx.gov
Check your resume before applying to catch common mistakes