CUSTOMER SERVICE REPRESENTATIVE I (Court Operations)

Full Job Description

Applications accepted from: ALL PERSONS INTERESTED

Division: Court Operations
Reporting Location: 1400 Lubbock and All Satellite Locations
Workdays & Hours: VARIOUS* *All Shifts, days, and holiday*
MUST BE ABLE TO WORK WEEKNDS AND HOLIDAYS*

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Municipal Courts currently has full-time employment opportunities available for Customer Service Representatives in their Court Operations Division who are self-motivated, customer service oriented, pay attention to detail, and possess strong organizational skills. As an official of the Court, your responsibilities may include the following:

• Interface with law enforcement officials for the verification of warrants and notifications.
• High level of direct contact with the general public, attorneys, court staff and law enforcement.
• Processing of bond forfeitures and administrative duties related to bond administration
• Data entry of incoming citations.
• Quality review and updating of data and scanned documents
• Scanning of court documents into Court’s Case Management System.
• Must be willing to submit to annual background checks.
• Other administrative and customer service-related responsibilities as assigned.

WORKING CONDITIONS
General office setting. May require long periods of standing or sitting at a computer terminal and interacting with citizens in person and also by telephone. Must be able to work weekends and/or holidays as needed. Must be able to travel to another court location on short notice.

Must be able to work weekends and/or holidays as needed. Must be able to travel to another court location on short notice

Requirements

EDUCATION REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Six (6) months of administrative or customer service related experience is required.

Substitution: An Associate’s degree may be substituted for up to two years of experience.

LICENSE REQUIREMENTS
None

Qualifications

Preferences will be given to candidates with heavy customer service experience; prior court, legal or paralegal experience as well as knowledge of court policies and procedures is a plus. Experience in Windows and Microsoft office environment (Word, Excel, Outlook)

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

Additional Information

SELECTION / SKILLS TESTS REQUIRED
None; however, the department may administer, and the applicant must successfully complete a skills-assessment relevant to job description.

SAFETY IMPACT POSITION NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 13

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832)393-7238.

If you need special services or accommodations, call (832)393-7238. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.