Physician Assistant/Clinical Contact Center - Virutal Care
Veterans Health Administration
FreshPosted Apr 7
✓ Fresh Listing
Posted: April 8, 2026 (0 days ago)
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Contact Representative
Military Treatment Facilities under DHA
Department of Defense
Location
Florida
Salary
$50,460 - $65,599
per year
Type
Full-Time
More Other jobs →Closes
April 21, 2026More DOD jobs →
GS-6 Pay Grade
Base salary range: $37,764 - $49,094
Typical requirements: 1 year specialized experience at GS-5. Bachelor's degree + some experience.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves helping military personnel and their families understand and access health benefits through the TRICARE program, including explaining eligibility, verifying insurance, and resolving billing issues at a medical facility on an Air Force base in Florida.
It's a customer service role focused on providing clear information and support for healthcare claims.
A good fit would be someone with experience in health insurance or customer support who enjoys helping people navigate benefits and solving problems patiently.
Key Requirements
- One year of specialized experience using health information automated systems
- Experience verifying insurance benefits for patients
- Knowledge of providing billing or claims information to beneficiaries
- Ability to interpret and explain health benefits regulations, especially TRICARE
- Skills in counseling on healthcare entitlements and priorities
- Proficiency in troubleshooting billing problems for beneficiaries and providers
- U.S. citizenship required
Full Job Description
About the Position: This position is located at the 6th Medical Group, MacDill Air Force Base, Florida. Salary negotiation may be available for those candidates who are new to Federal service.
Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).
You will receive credit for all qualifying experience, including volunteer experience.
Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience which includes using health information automated systems, verifying insurance benefits for patients, and providing billing or claims information to beneficiaries.
This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-6).
Some federal jobs allow you to substitute your education for the required experience in order to qualify.
For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Major Duties:
- Provide available health benefits programs information to eligible beneficiaries.
- Interpret regulatory health information for eligible individuals.
- Explain order of priority of entitlement to beneficiaries.
- Counsel personnel on rights, benefits, or obligations available through the Tri-Service Medical Care (TRICARE) program.
- Provide detailed billing or claims information to beneficiaries.
- Verify eligibility with healthcare agencies for medical services.
- Troubleshoot billing problems for TRICARE beneficiaries or medical providers.
- Report progress towards resolving outstanding billing problems to treatment facility management.
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