Computer Assistant

Full Job Description

About the Position: This position is located at McConnell Air Force Base, Kansas. Salary negotiation may be available for those candidates who are new to Federal service.

Non-Federal work experience may be creditable for leave purposes. Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.

You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

30 Percent or More Disabled Veterans Current Civilian Employees of the Defense Health Agency (DHA) Current Permanent Department of Defense (DoD) Civilian Employee Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Executive Order (E.O.) 12721 Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Non-Appropriated Fund Instrumentality (NAFI) Non-Department of Defense (DoD) Transfer Office of Personnel Management (OPM) Interchange Agreement Eligible People with Disabilities, Schedule A Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Reinstatement Veterans Employment Opportunity Act (VEOA) of 1998 Veterans Recruitment Appointment (VRA) In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Basic Requirements for Computer Assistant, GS-0335-09: Specialized Experience: One year of specialized experience which includes monitoring network systems to ensure proper operation of hardware and software systems, providing troubleshooting assistance, and utilizing automated systems for data tracking.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-08).

Some federal jobs allow you to substitute your education for the required experience in order to qualify.

For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-08).

Major Duties:

• Establish and manages user accounts and determines and maintains user privilege levels.
• Perform daily system back-ups and upgrading of hardware and software as directed.
• Use established computer techniques to identify and promptly resolve network-related problems within the organization.
• Serve as project officer for the life cycle management of computer systems and software in the Medical Group.
• Provide training and assistance and ensures information security and accountability for Medical Group computer equipment.
• Perform system diagnostics, troubleshooting procedures, and identifies and resolves software and hardware problems.
• Provide information for standardized metrics and data analysis functions.