Compliance Officer (HSC 2) DOH8806

Full Job Description

This hybrid, full-time, permanent Health Services Consultant 2 (HSC 2) position is located at the Tumwater, WA DOH office. The incumbent may be required to work on-site for the duration of the initial training period, and then 2 days per week thereafter depending on business need.

Join the Office of Investigative and Legal Services (OILS) as a Compliance Officer, where you will perform complex compliance monitoring activities for regulated health professionals to ensure the successful completion of the sanctions placed on their license through a legal order.

Make a difference as part of a high-performance team.

You’ll regularly and accurately analyze and assess respondents’ compliance with legal orders and make appropriate decisions for any actions required.

As a journey-level professional and designated technical specialist, you’ll help us support critical health services in Washington by monitoring and assisting respondents in complying with the terms and conditions placed upon their credentials.

Our office protects the public health and safety of the people of Washington, by collecting information, investigating complaints, and taking enforcement action against health care providers and facilities who provide substandard care or commit unprofessional conduct.

Key Responsibilities Include

• Manage and prioritize compliance caseload activities and workload to ensure the respondents' timely completion of sanctions, reinstatement requirements and any additional actions necessary for respondents under disciplinary orders.
• Communicate with respondents about the sanctions and due dates in the order; provide timely reminders of due items; receive and evaluate documentation of completed sanctions; request and forward audit findings and supervisor reports to the disciplining authority for review and comment, and work with courts to obtain documentation of any probation requirements.
• Utilize HSQA’s database (currently ILRS), electronic files and MS Outlook to track sanction compliance & non-compliance. Accurately and timely record case-specific data for office reporting needs.
• Present cases to the disciplining authority for decisions regarding non-compliance, modification, reinstatement, or release.
• Provide technical assistance on compliance activities to the disciplining authority, program staff, staff attorneys, case managers and investigators, impaired practitioner monitoring programs, assistant attorneys general, and other DOH staff.
• Provide feedback to staff attorneys and paralegals on complex draft orders and provide recommendations on sanction language to ensure they are enforceable, compliable, and protect the public.
• Assist suspended respondents in completing the sanctions required for reinstatement and notify the reinstatement coordinator when sanctions are completed.

Develop and maintain a list of pre-approved continuing education (CE) course skills and assessment providers, and other applicable education-related sanctions for disciplining authorities.

Conduct research for respondents, staff attorneys, and programs on available CE courses that appear to meet the CE requirement sanction and provide findings to the requestor.

• Testify at hearings before health law judges on the compliance status of non-compliant respondents or when requests for modification are presented at a hearing.

Why Join Us?

• Impactful Work: Protect and improve the health of Washington residents, by ensuring practitioners and providers comply with terms of sanctions.
• Collaborative Environment: Proactively problem-solve to improve team, division, and office processes and outcomes.
• Growth Opportunities: Represent the compliance perspective on work groups that develop division procedures and office protocols and create system improvements.
• Work-Life Balance: Take advantage of employee resources and wellness activities offered to support well-being.

Ready to make a difference? Apply now and become a part of a mission-driven team dedicated to outstanding service delivery!

Location and Flexibility

Enjoy the flexibility of our hybrid work environment, where you can balance working from home and collaborating in the office.

It is anticipated that you’ll be expected at the DOH facility located in Tumwater, WA for work activities 2 days weekly after the initial training period.

The position may need to travel within Washington State for meetings or support office fieldwork, one to two times a month.

Required Qualifications

You must meet the options provided and any additional criteria listed. Experience may have been gained through paid pr unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.

• One (1) or more years of experience in a health services program or health-care-related office in a higher-level administrative, regulatory, or legal capacity
• One (1) or more years’ experience educating the public on an administrative, health, or legal system.
• One (1) or more years of demonstrated experience using organizational skills, including the ability to handle many detailed tasks or projects simultaneously within specific timeframes or deadlines

AND

• One (1) or more years using entering, tracking, and maintaining information in a database
• One (1) or more years of demonstrated experience in advanced verbal and written communication skills with licensees or respondents, boards, commissions, committees, or management.
• Basic-level experience using MS Word to create, format, edit, preview, print, and save documents; use standard functions to select, edit, copy, format, and spell check text; create bullet and numbered lists, indent and align paragraphs, and use bordering and shading features.
• One (1) or more years of using the internet to conduct research.
• Microsoft Outlook or similar calendaring and email software to send and receive emails, schedule meetings and appointments, and set tasks, and reminders.
• Six (6) months or more experience using Adobe Pro DC to edit and maintain portable document files (PDF).

As well as the following knowledge, skills, abilities, and competencies:

• Decision Quality – Making good and timely decisions that keep the organization moving forward.
• Demonstrates Self-Awareness – Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Ensures Accountability – Holding self and others accountable to meet commitments.
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Preferred/Desired Qualifications

• Six (6) months or more experience using the Department of Health’s Integrated Licensing & Regulatory System (ILRS)
• Six (6) months or more of complaint or case management experience in a health profession program experience in a health or legal arena.
• One (1) or more years’ experience with the health care disciplinary systems and processes.
• One (1) or more years of experience reading, understanding, implementing, and explaining complex legal orders, legislation, or rules.
• One (1) or more years of experience using spreadsheet software such as Microsoft Excel to create, modify, print, and format spreadsheets, obtain reports, and work with basic formulas, data, and functions.
• One (1) or more years of experience reviewing documents, certificates, or course material related to continuing education for health care providers.

Benefits and Lifestyle

We prioritize your work-life balance and offer one of the most competitive benefits packages nationwide, tailored to support your lifestyle. Discover more about "Why DOH" by visiting Work@Health.

We are the Washington State Department of Health (DOH)

At DOH, we safeguard public health in an ever-evolving world.

Through collaboration with local health jurisdictions and state, federal, and private partners, our programs, and services impact every Washingtonian and visitor daily.

We're driven by Equity, Innovation, and Engagement, as outlined in our Transformational Plan for the future of Washington health.

Conditions of Employment:

This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.

I am prepared, with or without accommodation, to do the following:

• Commit to a full-time 40-hour, 8am – 5pm workweek schedule. A flexible work schedule will be considered at the incumbent’s request, subject to supervisory approval.
• Communicate through applications such as MS Teams and MS Outlook, and by phone while working remotely.
• Adjust my work schedule occasionally to align with business needs, which may entail working evenings and weekends.
• Perform my job duties either remotely from home or in person, on a drop-in basis, at the designated DOH site location.
• Travel statewide and out of state when necessary to perform the core functions of this position. This may require overnight or multiple nights lodging.
• Legally drive a vehicle or arrange alternative transportation for state business.
• Engage in emergency response exercises and high-priority assignments as assigned during emergency events.
• May be required to review materials that contain graphic or disturbing content.

APPLICATION DIRECTIONS:

To apply, click "Apply" and complete the application. Attach your resume and cover letter.

In your Applicant Profile, include at least three professional references (including a supervisor, a peer, and someone you’ve supervised or led, if applicable).

Please do not include private information such as social security number or year of birth.

Make sure to document your years of experience, skills, and abilities as listed in the qualifications section of this job posting.

Attach only the following:

• Resume
• Cover letter
• 3 or more professional references, if not included in your applicant profile
• DD-214 (if applicable)

Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or a signed verification of service letter from the United States Department of Veterans Affairs to their application.

Please remove or cover any personally identifiable data such as social security numbers and birth year

Do not include or attach the following – these documents will not be reviewed:

• REMOVE personal photos – do not submit any documents containing personal photos.
• Transcripts (unless specifically requested in the Application Directions)
• Certifications or diplomas
• Projects or portfolios
• Letters of recommendation
• 
  

Equity, Diversity, and Inclusion: We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.

DOH is an equal-opportunity employer.

We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity.

Questions and Accommodations: If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Kristina Cox at employment@doh.wa.gov and reference DOH8806.

Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.

Additional Information

This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days.

Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration.

Experience and education selected, listed, or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.