Facilities Complaint Intake Unit Lead (HSC 2) DOH8861
State of Washington
FreshPosted Feb 26
✓ Fresh Listing
Posted: February 26, 2026 (1 day ago)
This job was posted recently. Fresh listings typically have less competition.
Complaint Intake Unit Supervisor (HSC 3) DOH8856
State of Washington
Dept. of Health
Location
Washington, 98504
Salary
$5,271 - $7,082
per month
Type
Full-Time
More Management & Supervision jobs →Closes
March 6, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves leading a team that handles complaints about health professionals and facilities, ensuring they are processed accurately and in line with regulations to protect public health.
You'll manage daily operations, train staff, and provide expert advice on complaint handling.
It's ideal for someone with supervisory experience in regulatory or compliance roles who is passionate about improving healthcare safety and enjoys a mix of team leadership and problem-solving in a supportive government environment.
Key Requirements
- Four or more years of experience in a regulatory position focused on health professions, facilities, complaints, legal compliance, or enforcement
- Two or more years of lead or supervisory experience
- Knowledge of principles and practices of regulatory processes
- Understanding of state and federal regulations related to health professions and facilities
- Familiarity with complaint intake and investigative procedures
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and database systems
- Experience using the Integrated Licensing and Regulatory System (ILRS) or similar regulatory database (for Option 2 pathway)
Full Job Description
This position offers a hybrid work arrangement, combining remote work with scheduled onsite work at our DOH facility in Tumwater, approximately 1-2 days per month or week.
The Opportunity
If you thrive in a fast-paced environment, enjoy solving complex challenges, and have a passion for public health, we invite you to join us at the Department of Health (DOH) as a Complaint Intake Unit Supervisor (HSC 3).
Your expertise will have a significant impact on the health and safety of our communities.
Key Responsibilities Include:
As the Complaint Intake Unit Supervisor, you will oversee a team of six skilled professionals in the Complaint Intake Unit. You will:
- Lead and Develop Your Team:Recruit, hire, train, and guide team members while ensuring their professional growth. Hold staff accountable for performance and compliance with policies.
- Enhance Quality and Accountability:Review work for accuracy and conduct systematic reviews to ensure the quality and completeness of processes.
- Provide Expert Guidance:Act as a subject matter expert, offering technical consultation on health professions and facility complaints to staff, providers, and the public.
- Ensure Operational Excellence:Manage daily operations, maintain accurate databases, and collaborate with other units to resolve complaints efficiently.
- Step Into Leadership:Represent the manager in their absence, respond to inquiries from interested parties, and support compliance functions when needed.
Why You’ll Love This Role
You’ll resolve problems, and coordinate information, decisions, strategies and actions with the public, staff members and management.
Work alongside dedicated professionals in a supportive environment that values innovation and collaboration.Make a tangible difference in the lives of Washington residents by safeguarding healthcare quality and safety.
Required Qualifications
There are multiple pathways to qualify for this position. You must meet one of the options provided and any additional criteria listed.
Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.
Option 1: Four (4) or more years of experience in a regulatory position with an emphasis on health professions, health care facilities, complaints, legal compliance, or enforcement; AND two (2) years of experience in a lead or supervisory role.
Option 2: Two (2) or more years of lead-worker or supervisory experience in a Department of Health regulatory position.
This experience can include credentialing, program support, legal support, administrative support, complaint intake, discipline, compliance, or adjudicative services; AND One (1) or more years of experience using the Integrated Licensing and Regulatory System (ILRS) or equivalent or similar licensing or regulatory database.
Additional Required Knowledge, Skills, Abilities, and Experience
- Principles and practices of regulatory processes.
- State and federal regulations related to health professions and facilities.
- Complaint intake and investigative procedures.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and database systems.
- Excellent written and verbal communication skills.
- Strong organizational and time-management skills.
Competencies:
- Critical Thinking: Makes informed decisions by analyzing and evaluating information.
- Achievement Orientation: Consistently meets productivity and quality goals.
- Ethical Conduct: Demonstrates integrity and ensures confidentiality.
- Leadership: Promotes ethical behavior and teamwork.
- Workload Management: Effectively prioritizes tasks and meets deadlines.
- Communication: Conveys information clearly, concisely, and respectfully to diverse audiences.
- Cultural Humility: Models and facilitates the integration of diverse perspectives through learning about and honoring different cultures.
- Equity and Inclusion: Removes barriers to resources and fosters a culture of equity, social justice, and belonging.
- People Impact Orientation: Strives for positive outcomes by understanding needs, adjusting efforts, and assessing results.
Preferred Qualifications
While these aren’t required, having them can help you stand out as a candidate.
- Six (6) or more months of experience as a section lead or supervisor in a health services program or health-care-related office in a higher-level administrative, regulatory, or legal capacity.
- Familiarity with commonly used concepts, practices, and procedures within the HSQA Complaint Intake Unit.
- One (1) or more years of experience interpreting & applying RCW’s & WACs or an organization’s policies & procedures.
- Two (2) or more years of experience reviewing documents and taking appropriate action based on an analysis of the information.
- Two (2) or more years of demonstrated experience in a regulatory or disciplinary environment.
- Two (2) or more years of experience using Adobe Pro to edit, convert, and collaborate on documents.
- Two (2) or more years of experience using Adobe Pro DC, Redact-it or similar software to redact identifying & sensitive information (name, SSN, address, etc.) from documents.
- Two (2) or more years of experience using the Department of Health’s Integrated Licensing & Regulatory System (ILRS).
Employee Benefits
We offer a solid benefits package that supports you and your family’s health, financial security, and work-life balance.
You’ll have access to comprehensive medical, dental, and vision coverage, life and long-term disability insurance, flexible spending and health savings accounts, and retirement plans that help you plan for tomorrow while you’re living today.
Paid holidays, vacation and sick leave help you recharge, and additional programs like dependent care assistance and professional development opportunities add value beyond basic coverage.
Join us and enjoy benefits designed to care for you as much as you care about public health. Learn more about DOH benefits and see how we support your life at work and beyond by visiting Work@Health.
The Office of Investigative and Legals Service’s (OILS) mission is to protect the public health and safety of the people of Washington, we collect information, investigate complaints, and take enforcement action against health care providers and facilities who provide substandard care or commit unprofessional conduct.
About the Washington State Department of Health
We're nearly 2,000 professionals across Washington working together to protect and improve community health.
Guided by our values of Equity, Innovation, and Engagement, we address health disparities, respond to emerging challenges, and strengthen systems that support resilience.
At DOH, we help reduce barriers, collaborate with diverse communities, and champion equitable health outcomes. We’re passionate people who are driven to make a difference in public health.
Explore more about the Department of Health, our programs, and our impact by visiting our website.
Working Conditions:
The following describes the working conditions of this position, with or without reasonable accommodation.
Work Setting:
The position requires regular in-person attendance to perform duties on-site at the Tumwater DOH office (1-2 days per week). When not working on-site, this position may work from home, a DOH office, or an alternate location.
Schedule:
This position has a work schedule of 40 hours per week; however, the position may be expected to work longer hours to [complete projects or assignment, and/or meeting business demands and deadlines, and/or during the annual legislative session].
An alternative or flexible work schedule may be considered at the incumbent's request, subject to supervisory approval.
Travel Requirements:
Travel is not required to perform the duties of this position; however occasional travel may be expected to attend meetings, trainings, or conferences.
When driving for state business, the employee must be able to legally operate a state or privately-owned vehicle; OR provide alternate transportation while on state business.
Tools & Equipment:
- This position uses standard office furniture and equipment, such as a desk, office chair, cell phone, computer, monitor(s), keyboard, and mouse; and when in the office, the position may also require the use of a printer, phone, fax machine, and/or copy machine.
Customer Interactions:
- The position frequently requires engaging with customers in a variety of settings including agency staff, agency managers and supervisors, external partners, statewide professional associations, and external customers, some of whom may be upset, frustrated, or irate.
Other:
- The DOH campus is a smoke-free, drug-free, alcohol-free, scent-neutral environment.
- This position may be required to conduct and/or participate in public health emergency preparedness and response activities.
.jpg)
APPLICATION DIRECTIONS:
We’re committed to a fair and equitable hiring process. Only materials submitted through the official application will be considered. Emailed resumes or documents won’t be accepted or shared with the hiring manager.
Click “Apply” to complete your application. Attach your resume, cover letter, and DD-214 (if applicable).
List at least three professional references, directly in your Applicant Profile or as a separate attachment, including a supervisor, a peer, and someone you’ve supervised or led (if applicable).
DO NOT INCLUDE private details like your SSN or birth year, personal photos, transcripts, certifications, diplomas, projects, portfolios, or letters of recommendation.
Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or a signed verification of service letter from the United States Department of Veterans Affairs to their application.
Please remove or cover any personally identifiable data such as social security numbers and birth year
Equity, Diversity, and Inclusion: We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.
DOH is an equal-opportunity employer.
We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity.
Questions and Accommodations: If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Kristina Cox at employment@doh.wa.gov and reference DOH8856.
Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.
Additional Information
This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days.
Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration.
Experience and education selected, listed, or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.
Check your resume before applying to catch common mistakes