Communication Specialist (Temporary)

Full Job Description

The Telecommunications Operator supports campus safety by serving as a central point of communication for the Midlands Technical College Police Department. This position is responsible for coordinating emergency and non-emergency communications, monitoring safety systems, and maintaining accurate records to ensure effective and timely response across all campuses.

• Receives calls requesting assistance or information on Midlands Technical College campuses.
• Dispatches information to Midlands Technical College Police and Security Officers via two-way radio systems, telephones, and other electronic mediums.
• Operates and maintains Midlands Technical College Police Department Computer Aided Dispatch (CAD) system; documents all radio transmissions, call in reports, teletype reports, SLED/CJIS, NLETS, and NCIC transactions.
• Monitors fire alarms, burglar alarms and campus surveillance systems; maintains all certifications & skills required for proficiency needed to operate all associated equipment & databases; maintains all radio equipment, computer and audio recorder systems, and reports all issues that cannot be fixed to supervisors.

Requirements

• A high school Diploma.
• Ability to convey and interpret oral and written communications to and from law enforcement officers and the general public.
• Ability to speak clearly and receives or relay information accurately.
• Strong working knowledge of telephone and radio communications equipment.
• The ability to remain calm and make quick decisions during stressful situations and emergencies.

Must be certified or eligible for certification through the Basic Telecommunications Officer Certification course from the S.C. Criminal Justice Academy IAW LETC 37–062 .

Training to Take Place within One Year of Hire. (Statutory Authority: 1976 Code §§ 23–23–10 et seq., 23–47–20(C)(15)).

The candidate must also meet all requirements , including an extensive background check, to access the Criminal Justice Information System including the National Crime Information Center (NCIC) as required by the SC SLED and FBI.

Qualifications

• At least one (1) year experience with voice communications systems or central switchboard operations.
• NCIC Full Function Certification.
• Demonstrated proficiency working with modern communication systems.
• Prior experience in a customer service environment preferably a Emergency Services Communications Center.