Club Operations Assistant (Duty Manager)

Full Job Description

This position is located in the Club Division, Morale, Welfare and Recreation Department (MWR), Fleet Activities, Sasebo, Japan.

The incumbent performs a wide variety of work assignments during various shifts in support of club operations.

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position.

Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate possess the following: Must have at least 1 year of general experience, preferably related to the position OR two (2) years of education above high school.

Shall be thoroughly familiar and comply with applicable club operations policies and Standard Operating Procedures.

Must be courteous and possess a sharp, people-oriented personality to include tact and diplomacy in dealing and communicating with customers and other fellow-workers and have the ability to lead.

Possess adequate knowledge of computer software, basic arithmetic, and cash handling procedures to support end of month inventory reporting and cash fund management.

Must be able to stand and walk for long periods and must be able to workday, evening and weekend shifts, including holidays. Must possess a High School diploma or equivalent Major Duties:

Be thoroughly familiar and comply with the contents of the Manual for Messes Ashore (NAVPERS 1995) and BUPERS Instruction 10150.2C, as well as all club SOPs and instructions.

Present a neat, well-groomed, professional appearance and maintain proper decorum at all times. Works harmoniously with customers, coworkers and members of the MWR Department.

Ensures activities take place as planned with proper equipment, personnel, food and beverages. Incumbent is required to be familiar with scheduled activities including ship visits.

Deliver outstanding customer service by assisting customers, addressing inquiries, and resolving their issues.

Responsibilities include providing information, processing orders, troubleshooting problems, and ensuring customer satisfaction. Circulate among patrons as necessary to assure satisfactory services.

May serve as a leader in ensuring that work assignments by shift employees are performed.

Provides necessary assistance and supplies to employees and resolves minor problems and complaints of employees Makes recommendations to the Club Manager/Assistant Club Manager regarding the daily operations and work performance of shift employees.

Must be able to work hours conducive to oversee and perform the requirements of the evening Delivery Food Program. Ensure efficient phone food orders, credit card transactions and food delivery.

Maintains accurate delivery standards and ensure food quality satisfaction via post-delivery phone call and subsequently log customer feedback for each order.

Ensures that SAC and DON rules and regulations governing the sale and consumption of alcoholic beverages are strictly enforced.

Manages and reconciles cash and credit card transactions, ensuring accuracy and preventing discrepancies.

Prepare and finalize end-of-day financial reports and ensure all procedures are followed correctly. Explains and enforce club policies, procedures and regulations. Maintains order in the facility.

Attempts to resolve unusual situation and contacts the supervisor for assistance when needed or when there is an emergent serious issue. Documents routine and significant occurrences.

Ensure that all facilities are properly secured, safes are locked, and all keys are returned to the lock box or turned in to the security office after closing.

Performs other related duties as assigned.