Club Operations Assistant (Duty Manager)

Full Job Description

This position is located in the Club Division, Morale, Welfare and Recreation Department (MWR), Fleet Activities, Okinawa, Japan.

The incumbent performs a wide variety of work assignments during various shifts in support of club operations.

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position.

Applicants are encouraged to be clear and specific when describing their experience level and KSAs.A qualified candidate possess the following: Must have at least 1 year of general experience, preferably related to the position OR two (2) years of education above high school.

Must be courteous and possess a sharp, people-oriented personality to include tact and diplomacy in dealing and communicating with customers and other fellow-workers.

Must have knowledge of computers, basic arithmetic and cash handling procedures. Ability to communicate both orally and in writing, and to provide work direction to other employees.

Must have a high school diploma or equivalent. Major Duties:

Incumbent shall be thoroughly familiar and comply with the contents of the Navy Food and Beverage Desk Guide and CNIC Instruction 1710.3, as well as all club SOP-s and instructions.

Reports for duty as prescribed by the Club Manager or his/her designated representative. Maintains proper decorum throughout the club in accordance with prescribed rules and regulations.

Gives a full and complete report to the Club Manager concerning violations of club rules and regulations.

The Duty Manager shall be familiar with scheduled events during duty shift, e.g., special events and programs, etc., including any and all particulars during the work shift.

Checks all schedules when entering to duty. Ensures that activities take place as planned with proper equipment, personnel, food and beverages.

In case of deviation from usual operating policy or procedures, brings the situation to the attention of the proper supervisor.

Attempts to resolve issues and refers more serious matters to, the Club Manager or designee. Enters all problems in the Duty Manager's Log Book.

Circulates among patrons as necessary to ensures satisfactory services. Explains and enforces club policies, procedures and regulations. Maintains order in the facility.

Notifies the Club Manager immediately in emergency situations. Ensures that CFAO and DON rules and regulations governing the sale and consumption of alcoholic beverages are strictly enforced.

Alcoholic beverages will not be served to patrons less than 20 years of age. May serve as a leader in assuring that work assignments by the shift employees are performed.

Provides necessary assistance and supplies to employees; and resolves minor problems and complaints from the employees.

Makes recommendations to the Club Manager regarding the work performance of shift employees. Completes fire checks at closing.

Secures all doors and windows, check all locks on the bar storerooms, cashier's office, etc. Incumbent shall ensure that the Fire Department conducts a fire check prior to closing of the club.

Assists with the stocking of supplies in clubs and the Skoshi Mart as needed.

Incumbent must present a neat, well groomed, professional appearance at all times and must work harmoniously with co-workers and members of the MWR Department.

ADDITIONAL RESPONSIBILITIES Performs other duties as assigned. A complete list of duties and responsibilities will be provided at the time of hire.