Cloud Enablement Manager

Full Job Description

Cloud Enablement Manager (EMS 3)

Join an exciting team!

Washington Technology Solutions (WaTech) is a national leader in adopting new, innovative technologies that transform the way Washingtonians receive state services.

As the state’s central technology agency, WaTech is responsible for core IT services and guides the strategic direction of technology across multiple programs and domains.

About the opportunity:This position is part of the Cloud Enablement Services unit within the Computing Services Division (CSD), which delivers enterprise productivity, collaboration and identity services that support secure, efficient and connected government operations across Washington state.

The Cloud Enablement Manager reports to the Assistant Director of Computing Services.

As the Cloud Enablement Manager you will be responsible for delivering, optimizing and securing enterprise collaboration and identity services.

Requirements

Some of what to expect with this role:

• Establish long-term goals, service roadmaps, and enterprise alignment strategies that support WaTech’s mission and statewide digital government initiatives.
• Oversee daily operations and performance of Productivity and Identity services to ensure reliability, performance and compliance with enterprise standards
• Develop and manage measurable Key Performance Indicators (KPIs), and Objectives and Key Results (OKRs) that demonstrate progress, service health and customer value.
• Define statewide direction for enterprise collaboration, productivity and identity technologies, ensuring alignment with WaTech’s pillars of collaboration, customer experience and operational excellence.
• Implement change and incident management procedures, coordinate risk mitigation and disaster recovery activities, and enforce security and configuration baselines across all platforms.
• Collaborate and align with key service partners, including Small Agency Services, on product changes, operational dependencies and service requests.
• Develop and implement strategies to increase service adoption, improve satisfaction and grow value across agencies.
• Manage biennial budgets and multiple cost-recovery centers, ensuring expenditures align with service performance and fiscal policy.
• Collaborate with Finance and Customer Relations teams to ensure billing accuracy, cost recovery, and transparency in license distribution.
• Collaborate with vendors, business partners, and internal teams to ensure recovery procedures are tested annually, documented and aligned with statewide continuity standards.

Qualifications

Here’s what we’re looking for:

• Twelve (12) years of experience in enterprise technology services, including productivity, collaboration, identity or cloud-based platforms. This experience must include:
  • Five years of experience with:
    • Sponsoring, planning or managing enterprise IT initiatives or service portfolios.
    • Leading or supervising professional IT staff, including responsibility for performance management, workforce planning and team development.
    • Managing or delivering Microsoft 365 or equivalent productivity and collaboration platforms (Teams, Exchange Online, SharePoint Online, OneDrive, Intune or Entra ID).
  • Four years of experience with technology procurement, licensing, or vendor management in a cost-recovery or shared-service environment
  • Three years of experience with developing or tracking KPIs, OKRs, or other performance frameworks to measure operational outcomes and service growth.
• A bachelor’s degree in information technology, computer science, business administration, or a related field may substitute year-for-year for up to four years of the required experience

Preference may be granted to applicants with the following:

• Enterprise service delivery management and lifecycle governance.
• Workforce identity and access management platforms (Enterprise Active Directory, Entra ID, Azure AD).
• Microsoft licensing, fiscal modeling and cost optimization practices.
• Customer and business partner engagement for cross-agency collaboration and service growth.
• Business continuity and disaster recovery (DR) coordination, including participation in DR scoping and validation.
• Data-driven operational analysis and reporting (Power BI, ServiceNow metrics, or equivalent).
• Application of Lean, ITIL, or OCM methodologies to drive operational improvement.
• Master’s degree in information technology, business administration, or public administration.
• Professional certifications, such as:
• Microsoft certified: Enterprise Administrator Expert, Security Administrator, or Identity and Access Administrator Associate.
• ITIL Foundation or higher-level ITSM certification
• Prosci Certified Change Practitioner (OCM)
• Lean Six Sigma Green Belt
• Azure Fundamentals, or equivalent cloud platform certification
• Experience in government or large-scale shared service environments, particularly involving enterprise productivity, collaboration or identity solutions.

Additional Information

Telework: This position is authorized to telework, though it may have periodic onsite requirements, currently anticipated to be at least quarterly.

We value diversity and different perspectives:

WaTech is committed to providing equal access and opportunities to all qualified applicants and employees.

We seek to attract and retain a diverse staff and welcome your experiences, perspectives and unique identity.

We invite you to include your preferred name and pronouns in your material to ensure we address you correctly throughout the application process.

What WaTech offers:

As an employee of WaTech, you’ll have access to an outstanding employee benefits package that includes medical and dental plan options for you and your family, paid leave and holidays, retirement plan options and more.

While WaTech is headquartered in Olympia, Washington, which is near some of the country’s most scenic national parks, we are able to offer many of our positions telework and flexible schedule options to help support a healthy work-life balance.

To learn more about WaTech and what our employees enjoy about working here, please visit our website.

Additional information about this role:

• This position requires a background check. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability to perform in the position and is a continued condition of employment.

How to apply:

Applications for this recruitment will be accepted electronically. Please select the large “apply” button at the top of this announcement. In addition to completing your online application, please also include the following attachments:

• A current resume detailing your applicable experience, training and/or education.
• A letter of interest highlighting how your experience aligns with the outlined job posting.

Top candidates will be asked to provide a list of their professional references with contact information.

Reminders:

• A real person is reviewing your application material. It is in your best interest to complete the application in its entirety and review thoroughly before submitting. You will not be eligible to re-apply for this posting for 30 days.
• Applications with missing or incomplete fields, or supplemental question responses such as “see resume” may be considered incomplete and removed from consideration.

WaTech complies with the employment eligibility verification requirements of the federal Form I-9.

The selected candidate must be able to provide proof of identity and eligibility to work in the United States. WaTech does not use the E-Verify system.

We are not eligible to extend STEM Optional Practice Training (OPT) opportunities. For more information, please visit https://www.uscis.gov.

Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application.

(Please redact any personally identifiable data such as social security number and date of birth prior to submittal.)

By submitting your materials, you affirm that all information is true and correct. Any untruthful information is cause for removal from the applicant pool. If hired as a result of this recruitment, the discovery of incorrect or falsified information may lead to disciplinary action or dismissal.




Recruitment process:

The first round of application assessments will be conducted seven days after the initial job posting date.

The hiring authority reserves the right to offer the position at any time after the initial seven-day job posting date. It is to the applicant's advantage to apply as early as possible.

This recruitment may be used to fill multiple positions.




The salary range reflected above reflects the full potential for this position. The base pay offered to the selected candidate will consider the candidate’s specific qualifying experience and internal equity of the existing team.




Contact us: For inquiries about this position, please contact Rebekah Wilkes at (360) 407-8646 or email to recruitment@watech.wa.gov.




If you’d like to request an accommodation for any part of the selection process, or to receive the application material in an alternative format, please contact Human Resources at (360) 407-8242 or Human.Resources@watech.wa.gov.Persons of disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.