Clinic Operations Section Director - 61006235

Full Job Description

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**Headquarters are negotiable**

Under the general supervision of the Clinical Services Bureau (BCS – Bureau of Clinical Services) Director, the Clinic Operations Section Director directs planning, implementation, and evaluation of statewide traditional and non-traditional DPH (Department of Public Health) clinic operations; collaborates closely with the Quality Assurance and Administration, Service Delivery, Program Integration Section and Pharmacy Section leads, other Health Programs bureaus, the Professional Practice Section of the Health Collaboration Branch, and statewide leadership to ensure effective and efficient monitoring, implementation, and delivery of client services across all programs.

Operational LeadershipProvides strategic leadership for clinic operations, including site and building technical needs, and special projects related to construction.

Ensures program procedures and site operations comply with established standards, policies, standing orders, and state and federal laws.

Coordinates with other Bureaus and Sections, including Finance and Operations, to monitor site activities and audits, ensuring follow-up on action plans.

Collaborates on area MOAs (Memoranda of Agreement), Boards, training days, and engagement activities.

Clinic and Mobile Health Unit OversightProvides oversight and supervision for Clinic Operations Directors and health department staff.

Maintains awareness of site needs through coordination with operations directors, health department managers, and on-site supervisors.

Conducts routine meetings to align administrative and service delivery staff with program and scheduling needs.

Collaborates with lab, pharmacy, procurement, and logistics to ensure consistent site services. Monitors mobile health unit needs, including staffing, scheduling, and technical communications.

Performance Management
Coordinates with the Health Programs Branch Coordination Bureau and BCS (Bureau of Clinical Services) Quality Assurance and Administration, Program Integration, and Service Delivery sections to monitor available data for productivity and access to services and CQI (Continuous Quality Improvement) principles to ensure high-quality DPH (Department of Public Health) client services through adherence to current program policies and compliance with federal cooperative agreements; Monitors trends for processes within clinics for successes and weaknesses and makes adjustments for improvements as indicated.

Public Health Preparedness and Emergency ResponseParticipate in disaster preparedness activities, training and planning to include including outbreak management, shelter operations, expanded EPI (Expanded Program on Immunization / immunization program activities) team activities, and mass dispensing/vaccination efforts.

Provide strategic direction and planning for emergencies, outbreaks and public health priorities as requested.

Assures emergency procedures, staffing, mock drills and staff training is documented at each site.

Ensures health department and Mobile Health Unit readiness through planning, staff training, and maintenance of supplies. Other duties as assigned.

Requirements

State Minimum Requirements: A bachelor's degree and relevant program management experience.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Agency Additional Requirements: A bachelor’s degree with at least five (5) years of progressive program management experience, including supervision of large teams.

Proven track record of driving strategic and tactical program initiatives, leading cross-functional teams, and delivering measurable organizational impact.

Experience administering public health-related programs and services within clinical settings and proficiency in Microsoft Office (Word and Excel) are required.

Knowledge of management principles, government processes, and organizational structure.

Skilled in applying rules and regulations, managing staff, and fostering relationships with state, federal, and private organizations. Strong written and verbal communication.

Familiar with Medicaid and South Carolina Department of Health and Human Services (SC DHHS) program requirements. Basic Life Support (BLS) and First Aid certification required within six (6) months.

**Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the DPH Chief Human Resources Officer, or their delegate.**

Qualifications

Additional Information

EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.

REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.

STATE DISASTER PLAN: In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.

DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes:

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

HYBRID WORK: The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.