Administrative Specialist II /Adult Clinic Services (Columbia Area)

Full Job Description

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community.

We are seeking an Administrative Specialist II for Adult Clinic Services (ACS) who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness.

If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health (OMH), Columbia Area Mental Health Center (CAMHC), Adult Clinic Services, CAMHC #291.

As the Administrative Specialist, working under direct supervision, you will perform advance administrative and clerical duties, which is critical to the operation of Adult Clinic Services, a program within a large mental health center. Apply policies to perform varied tasks which significantly impacts the operation of the unit, make independent decisions concerning the daily operation of the unit.

Responsibilities for this Administrative Specialist II:

• Receive and screen telephone calls, greet patients as they arrive for appointment, notify staff of patient arrival via Avatar and Teams; schedule appointments for patients and staff, making necessary changes as needed, initiate correspondence for patients, as needed, responsible for rescheduling appointments if a staff member is out.
• Assist staff and patients with completing release forms, faxing release forms to hospitals, clinics, other Columbia Area Mental Health Center (CAMHC) programs, Office of Mental Health (OMH) facilities, and other providers tracking receipts of requested documentation; importing documentation received.

Responsible for maintaining annual updates/financial information on patients assigned to ACS, ensuring that information obtained is scanned to patients' charts and submitted to the business office in a timely manner.

Assist in collecting fees, ensuring the accuracy of documentation submitted to the business office adhering to CAMHC and OMH policies and procedures.

Assist with collecting patient insurance information and updating patient demographics in patient chart.

• Comply with the Office of Mental Health Compliance Plan and all legal responsibilities and requirements.

Requirements

• A high school diploma. Related clerical experience may be substituted for a high school diploma.

Qualifications

• Bilingual abilities in English and Spanish (or another language) are a plus.
• A high school diploma and two (2) years of clerical experience, or an associate degree in secretarial science or related field; or three (3) years clerical experience.
• Prior experience working with patients with persistent mental illness.

Additional Information

Post hire, employees must:

• Have strong written and verbal communication skills.
• Be organized and work well with reports and data.
• Have strong customer service orientation when working with patients (i.e. engaging, compassionate, and positive attitude).
• Be able to exercise sound judgement and take initiative in performing daily responsibilities.
• Be flexible and able to work with difficult patients from acute to chronic mental illness and those with complex and co-occurring disorders.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment.

Please complete the state application to include all current and previous work history and education.

A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.