Clerical Assistant 3

Full Job Description

Requirements

In this role, you will be creating and maintaining an efficient in-office filing system for all application related paperwork, ensuring no outdated copies are used in the area office, as well as notifying the appropriate District Lottery Representatives (DLR) if an incorrect form is used.

Effective communication is key as you will be addressing retailer and customer concerns as well as providing educated responses to their questions.

Work also involves reviewing claim processes with customers, assisting them with completing claim forms, and providing appropriate guidance.

You will have the opportunity to offer vital support to the Area Manager, District Lottery Supervisor(s), DLRs, and Project Team. Additional responsibilities include:

• Reviewing retailer applications and entering required information into the lottery system
• Maintaining a licensing application spreadsheet to track the status of applications
• Confirming delivery of retailer bonus checks
• Serving as the official timekeeper for varying schedules and bargaining units as well as providing technical support and guidance to employees for administering time and attendance
• Keeping inventory of office supplies and surveying staff for their needs on a regular basis
• Handling incoming mail
• Scheduling training classes for new and existing retailers

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.

Telework: You may have the opportunity to work from home (telework) part-time, ad hoc.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Erie. The ability to telework is subject to change at any time.

Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

Minimum Experience and Training Requirements:

Additional Requirements:

• You must have experience with Microsoft Office programs, specifically Excel, Word, Outlook and Teams.
• You must be able to perform essential job functions.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.