Clerical Assistant 3 - Bureau of Motor Vehicles

Full Job Description

NOTE: This posting will close on FEBRUARY 27. 2026 or after 50 applications are received, whichever occurs first.

The Bureau of Motor Vehicles is currently seeking to fill the position of Clerical Assistant 3 within the Commercial Registration Fleet Unit.

This role is pivotal in delivering exceptional customer service while managing the examination and processing of titles and registrations for a diverse array of commercial motor vehicles.

The successful candidate will be responsible for ensuring that all documentation is accurately reviewed and processed in a timely manner, facilitating smooth operations within the unit.

This position not only requires strong organizational skills and attention to detail but also the ability to effectively communicate with customers to address their inquiries and resolve any issues related to vehicle registration.

As part of a dynamic team, the Clerical Assistant 3 will play a crucial role in supporting the overall mission of the Bureau, contributing to the efficient management of commercial vehicle registrations and enhancing the experience for all stakeholders involved.

Requirements

In this position, you will be responsible for processing requests related to vehicle titles and registrations. Your duties will include reviewing applications and addressing inquiries concerning various motor vehicle transactions, such as the titling of trucks, tractors, and charter buses, as well as managing the suspension or restoration of records, issuing registrations, and fulfilling requests for duplicate credentials. You will also assess the appropriate classification of vehicles, determine sales tax obligations, and authorize the issuance of restricted plates. Additionally, you will create and maintain accounts for Commercial Motor Vehicles (CMVs) while responding to customer inquiries through various channels, including mail, telephone, in-person interactions, and electronic communications. A critical aspect of your role will involve validating proof of residency documents for new accounts and any address changes, as well as monitoring, reviewing, and facilitating transactions within the CMV Online Web Processing Queue.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.

• Telework: You will not have the option to telework in this position.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
  

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.