Summary

This job involves handling phone calls in a call center, providing customer service for nursing board inquiries, and doing general office support to keep things running smoothly in Pennsylvania's Department of State.

It's a full-time role in Pittsburgh with some telework options after probation.

A good fit would be someone organized, good with people, and comfortable using basic computer systems, even with just a high school diploma.

Key Requirements

Six months experience as a Clerical Assistant 1 or equivalent
High school graduation or equivalent combination of experience and training
Strong customer service and communication skills for handling calls
Ability to operate switchboard and call center duties
Proficiency in using department processing systems to check application status
Skill in triaging calls and forwarding to appropriate areas
Meet Pennsylvania residency requirements

Full Job Description

The PA Department of State has vacancies for Clerical Assistant 2s in its Pittsburgh Office. These positions will perform switchboard/call center duties and clerical support within the Bureau of Professional and Occupational Affairs, Board of Nursing to ensure operations are conducted efficiently and effectively.

If you are interested in joining our dedicated team, apply today!

Requirements

The Clerical Assistant 2 in this position will operate the Departments call center and respond appropriately to requests using appropriate communication and customer service skills. Utilizes the Departments processing system to determine application status when answering incoming calls and requests, and makes note of these calls in the system as required. Triages calls and forwards them to the appropriate area for follow-up, as well as accesses the resource account and handles all communication accordingly.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment, 37.5 hours per week.
Work hours are 8:30am to 5:00pm with a 1-hour lunch.
Parking is provided in a secure garage.

Telework: You may have the opportunity to work from home (telework) part-time, up to 50% of the work week after completing the 6-month probationary period.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh, PA. The ability to telework is subject to change at any time.

Additional details may be provided during the interview.

Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting salary of $36,108 (before taxes).
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
Graduation from high school; or
An equivalent combination of experience and training.

Other Requirements:

You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
You must be able to perform essential job functions.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Additional Information

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.

✓ Fresh Listing

Clerical Assistant 2

Job Description