Claim Administrator (02-0022)

Full Job Description

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing

Primary administrator and adjudicator for General Liability and Property loss claims and is oversight supervisor for Tort claims handled by the Assistant Attorney’s General (AAG) working in the Department of Law.

Communicates with potential claimants, state agencies, and insurers for the purpose of resolving claims..

Uses investigative skills and knowledge to complete liability investigations, evaluates settlement values and negotiates claims resolution.

Knowledge of the Unfair Claims Settlement Practices Act, Alaska Statutes, and general investigative and claims handling skills will allow you success in this role.

Works independently under the supervision of the Risk Manager.

Our Organization, Mission, and Culture

Our mission is to protect the financial assets and operations of the State of Alaska from accidental loss through a comprehensive self-insurance program.

Our values are to do the right thing, and pay the right amount all the time; and to treat each individual whose path we cross with respect, courtesy and kindness every time.

Should you join our small but impressive group, you will help us achieve our mission and add to our values by your insurance claims knowledge, your ability to listen and communicate and your sound decision making skills.

The Benefits of Joining Our Team

The Risk Management Division is a small six-person team committed to providing exceptional claims management in property, torts, workers’ compensation, aviation, and marine.

The person in this position will be involved in independent decision-making which ultimately showcases their compassion, respect and integrity towards claimants, adjusters and state agencies.

The Working Environment You Can Expect

Our Anchorage office is located on the 12^h floor of the Atwood Building at 550 West 7^th Avenue with unbeatable views of the Chugach Range, the Cook Inlet and Mount Susitna. The Atwood Building is on the West side of downtown Anchorage close to some of the best restaurants Anchorage has to offer.

Our Juneau office is located on the 10^th floor of the State Office Building in the historic state capital.

Our small, friendly, supportive staff of six fosters a respectful, fun and productive work environment.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Planning and Evaluating: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
• Information Management: Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Negotiation: Works with others towards an agreement that may involve exchanging specific resources or resolving differences.

Requirements

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications.

Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class.

They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency.

They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines.

A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Any combination of education, training, and/or experience that provides the applicant with competencies in

• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Insurance: Knowledge of various types of insurance, insurance regulations, claims processing, examination, adjudication, or adjustment.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Equivalent to those typically gained by:
Any combination of post-secondary education and/or professional experience in claims or loss adjustment, medical claims, vocational rehabilitation, workers' compensation, property loss claims, or similar experience that included making decisions to interpret, apply, accept, or deny claims such as property/casualty, liability, workers' compensation, and/or medical claims or appeals.

Special Note:
“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, on-the-job, and military training), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree, apprenticeships, and trade or vocational schools) and short-duration (such as a seminar, professional development, and micro-credentials i.e., computer science, human resources, project management) programs.

“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment

Qualifications

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our residency definition to determine if you qualify.

At time of interview, please be prepared to provide:

• A list of three (3) professional references with daytime telephone numbers. One (1) must be from a current supervisor.
• Copies of your two (2) most recent performance evaluations. If unavailable, two (2) letters of reference may be substituted.

EDUCATIONIf post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application.

If you have not obtained a degree, please indicate the number of units completed.

Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position.

Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATIONEducation completed in foreign colleges or universities may be used to meet the above requirements, if applicable.

If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S.

education programs; or an accredited U.S.

state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

WORK EXPERIENCEIf using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time.

Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met.

If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety.

Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

APPLICATION NOTICEYou can ONLY apply for this position through the Workplace Alaska website or via hardcopy application.

If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply.

Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).

Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O.

Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains.

For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Additional Information

Tracy Mears

Director

Phone: 907-334-2573

Tracy.Mears@alaska.gov