Claims Specialist, Unclaimed Property-WV State Treasurer's Office-Kanawha Co.

Full Job Description

HOW TO APPLY: Email resumes or inquiries to resumes@wvsto.gov by January 30, 2026

Salary: $40,000 - $50,000; salary commensurate with training and experience. Full-time employees of the West Virginia State Treasurer’s Office (WVSTO) are eligible for Public Employee Insurance Agency benefits and a number of other benefits available to state employees.

Location: Charleston, WV

Job Type: Full-Time Permanent; Not in the Classified Service; FSLA; non-exempt

Division: WVSTO Unclaimed Property

Reports To: Claims Manager, Unclaimed Property

Nature of Work:

Under direct supervision, this position is responsible for claims processing unclaimed property and returning the property back to the rightful owner. This position works with the general public, both by phone and in person, and must possess excellent communication and customer service skills. In addition, the position must have both analytical and good writing skills to effectively evaluate the evidence and communicate with the claimant. Returns unclaimed property to rightful owners and maintains records by performing the following duties. Work is performed according to detailed instructions and the methods of work are well established and outlined by the Claims Manager.

Job Duties:

• Provides customer service in the form of responding to telephone calls, walk-in assistance, and in follow up letters to the public on claims, as applicable.
• Process and review all claims in accordance with the Unclaimed Property Guidelines and in compliance with West Virginia Unclaimed Property Act. As well as any other applicable policies and procedures.
• Reviews claims to determine if all necessary information is provided. Provide necessary follow up.
• Processes claims, by the appropriate claim type, in the KAPS unclaimed property system when received from the state website.
• Creates claims as needed from paper claim forms and from claimants that call in and need assistance.
• Responsible for compiling all evidence required to approve the claim at first level in KAPS.
• Adds appropriate evidence to the workflow as needed.
• Acts as peer reviewer, which is second level review, to co-workers claims.
• Process agency requests for reimbursement and transferring of funds in wvOASIS.
• Process traveler’s checks and money orders.
• Scan mail into OnBase to interface with KAPs
• Back up to the receptionist, as needed.
• Assists other staff as needed.
• Assist with unclaimed property outreach at events, as needed.
• Notifies supervisor when potential problems arise.
• Assists with related special projects, as required.

Qualifications

Associate degree (A. A.) or equivalent from two-year College or technical school required; Bachelor’s degree from four-year college or university preferred; or equivalent combination of education and related experience.

Required Knowledge, Skills, and Abilities:

• Knowledge of Unclaimed Property procedures to ensure compliance with the West Virginia Unclaimed Property Act.
• Ability to process and review all claims in accordance with the Unclaimed Property Guidelines and in compliance with West Virginia Unclaimed Property Act.
• Skill in explaining complicated unclaimed property matters to claimants.
• Ability to converse in a professional manner with disgruntled claimants.
• Ability to establish and maintain effective working relationships.
• Ability to deal with highly sensitive issues in an orderly and controlled manner.
• Ability to learn and utilize Unclaimed Property database systems.

Additional Information

The State Treasurer’s Office provides equal opportunities to all employees and applicants for employment without regard to race, sex, color, religion, national origin, age, disability, veteran status, or any other factors made unlawful under applicable federal and state laws.

Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Applicants have rights under the following Federal Employment Laws: Family Medical Leave Act and Equal Employment Opportunity.To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

This job opportunity is not in the classified service and is not covered by the West Virginia Division of Personnel merit system. Therefore, interested persons must apply directly to the hiring agency as directed above.