Bilingual Unemployment Compensation Claims Intake Interviewer (Spanish-English) - Altoona
Commonwealth of Pennsylvania
FreshPosted Jan 16
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Posted: January 16, 2026 (0 days ago)
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Unemployment Compensation Claims Intake Interviewer - Altoona
Commonwealth of Pennsylvania
Department of Labor & Industry
Location
Altoona, Pennsylvania, 17120
Salary
$45,907 - $69,203
per year
Type
Full Time
More Other jobs →Closes
January 31, 2026
Job Description
Summary
This job involves interviewing people who have lost their jobs and helping them file for unemployment benefits by gathering details from them and their employers.
You'll explain their rights, check eligibility, and keep records up to date in a busy office setting.
It's a great fit for someone with strong customer service skills who can handle changing situations and work independently.
Key Requirements
- Three years of customer service or office support experience, including two years resolving customer issues
- Successful completion of Unemployment Compensation Intake Interviewer Trainee program or equivalent
- Equivalent combination of relevant experience and training
- Strong communication skills for contacting claimants and employers
- Ability to gather and enter data accurately to process claims
- Experience identifying eligibility issues and conducting fact-finding
- Proficiency in maintaining records and handling routine adjustments
Full Job Description
Are you interested in providing superior customer service to claimants who have lost a job through no fault of their own? If so, consider starting a new chapter in your career at the Unemployment Compensation (UC) Service Centers in Altoona as an Unemployment Compensation Claims Intake Interviewer. This position gives you the opportunity to become an essential part of a team that provides Pennsylvanians with efficient, timely customer service they deserve by assisting customers who file claims for unemployment compensation. If you thrive in a challenging work environment and have the ability to work independently and efficiently in a constantly changing and evolving atmosphere, we have the perfect job for you!
Requirements
As an Unemployment Compensation Claims Intake Interviewer, you will be responsible for gathering information and pertinent data from claimants and employers to establish valid claims for unemployment compensation benefits in accordance with the PA UC Law. Work involves entering and retrieving data, modifying records, processing claims, as well as identifying issues that may affect the eligibility of claimants for benefits. Effective communication is key as you will be contacting claimants, employers, other service centers, or agent offices to obtain clarification of claims data to expedite processing of claims. Additional responsibilities include:- Advising claimants of their rights and responsibilities
- Conducting fact-findings to identify issues that may affect claimants eligibility
- Preparing and mailing forms to verify wage and separation information
- Maintaining up-to-date records of claimant information
- Participating in the settlement of routine adjustments and overpayments
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment
- Work hours are generally 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch. Work schedule may vary based on operational needs.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the required probationary period.
In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.
If you are unable to telework, you will have the option to report to the headquarters office in Altoona. The ability to telework is subject to change at any time.
Additional details may be provided during the interview.
Qualifications
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Successful completion of the Unemployment Compensation Intake Interviewer Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; or
- Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
Legal Requirements:
This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment.
Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.
Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.
The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.
All diverse candidates are encouraged to apply.
Additional Information
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
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