Child Support Specialist 1 - Human Services - Bureau for Child Support Enforcement - Jackson Co.
State of West Virginia
FreshPosted Mar 12
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Posted: March 9, 2026 (4 days ago)
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Child Support Supervisor 2 - Human Services - BCSE - Wood Co.
State of West Virginia
HUMAN SERVICES - BCSE - BUREAU FOR CHILD SUPPORT ENFORCEMENT
Location
West Virginia, 25305
Salary
$41,194 - $71,789
per year
Type
Full-Time
More Social Services jobs →Closes
March 25, 2026
Job Description
Summary
This job involves leading a team of child support specialists and support staff in a local office, ensuring cases are handled correctly according to laws and policies while providing training and maintaining efficient workflows.
It requires performing advanced analytical work on complex cases and acting as a hands-on supervisor who also handles some direct tasks.
A good fit would be someone with experience in child support or related legal/debt collection fields, strong leadership skills, and a commitment to helping families through accurate case management.
Key Requirements
- Bachelor's degree from a regionally accredited college or university
- Four years of paid experience in child support specialist roles or equivalent positions like debt collections, legal research, or economic services
- At least two years of supervisory experience to substitute for education on a year-for-year basis
- Ability to perform analytical assessments of complex child support cases for compliance with federal, state, and agency policies
- Skills in training staff on policy changes, conducting reviews, and ensuring quality customer service
- Availability of a personal car for continuous use in employment
- Experience interpreting policies, evaluating staff performance, and handling grievances
Full Job Description
BCSE26087 – Wood
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Under limited supervision, performs full-performance supervisory work overseeing a local office or over units in the Central Office, which supervises Child Support Specialists and other support staff and clerical support staff.
Work is reviewed by supervisors.
Performs analytical assessments of the highest complexity with regard to Child Support case processing and/or financial data to determine compliance with Federal and State Legislation and BCSE Policy.
Trains subordinate staff and other staff with respect to changes in Federal, State, and BCSE Policy concerning case processing, distribution, allocations, guidelines, and procedures.
Performs reviews of cases which may be of a sensitive nature. Maintains workflow and reviews to ensure the timely delivery of quality customer service.
Research other agencies databases to determine accurate data and history for accurate case management for the BCSE.
The nature of the work supervised is typically of a more technical nature as opposed to other supervisory titles.
Will be a working supervisor performing related work of a more advance level than those supervised.
Establishes controls, such as quotas and quality assurance procedures, to ensure that work is properly completed and deadlines are met, and reviews cases to determine priority levels and assigns appropriately.
Interprets and applies departmental polices and regulations for subordinate staff and others. Evaluates and maintains records for work quality of staff.
Plans and conducts unit meetings and individual staff conferences in order to promote staff development and profession growth.
Answers questions and solves problems of a complex nature for, and with subordinates.
Approves attendance reports, leave and travel requests, and schedules in accordance with personnel policies and responds to Grievance issues within the mandated time frame.
This Position is located in Wood County
Click The APPLY Link To Apply Online.
Qualifications
Training: Bachelor's degree from a regionally accredited four-year college or university.Substitution: Four years of full-time or equivalent part-time paid experience in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney
OR in debt collections, credit investigations, criminal investigations, law enforcement
OR as an Economic Service Worker, Child Support Technician 1, 2, or 3, or Family Support Specialist
OR any combination thereof with at least two of those years in a supervisory capacity may substitute for the college training on a year-for-year basis.
OR in debt collections, credit investigations, criminal investigations, law enforcement
OR as an Economic Service Worker, Child Support Technician 1, 2, or 3, or Family Support Specialist
OR any combination thereof with at least two of those years in a supervisory capacity may substitute for the college training on a year-for-year basis.
Experience: Four years of full-time or equivalent part-time paid experience in a Child Support Specialist classification or in a position performing duties as listed above.
Special Requirements: Availability of a car for continuous use is a requisite of employment.
Additional Information
To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.
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