Child Support Specialist 1 - Bureau for Child Support Enforcement - Mercer Co.
State of West Virginia
FreshPosted Feb 16
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Posted: February 16, 2026 (2 days ago)
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Child Support Specialist Trainee-Human Services-Bureau for Child Support Enforcement-Kanawha Co.
State of West Virginia
HUMAN SERVICES - BCSE - BUREAU FOR CHILD SUPPORT ENFORCEMENT
Location
West Virginia, 25305
Salary
$31,533 - $53,916
per year
Type
Full-Time
More Social Services jobs →Closes
March 4, 2026
Job Description
Summary
This entry-level job trains you to handle child support cases for the state, starting with learning the rules, finding parents and their income, and helping families get support payments.
You'll work under supervision to build skills in managing cases and answering questions from customers.
It's a good fit for someone organized with customer service experience who wants to help families and is willing to learn legal basics.
Key Requirements
- High school diploma or equivalent
- Four years of clerical and/or paraprofessional experience, or equivalent college education (30 credit hours per year of experience)
- Clerical, customer service, or corrections/community corrections experience may substitute
- Availability of a vehicle for work use
- Ability to maintain confidentiality of information
- Successful completion of 12-month probationary period with monthly evaluations
Full Job Description
Kanawha*****************************************************************************************************************
In a training capacity, performs entry - level Child Support Enforcement Work. Through formal
classroom training and on the job training, job assignments are designed to develop familiarity with
Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support
Enforcement (BCSE). You will learn in this position with a training period where employees perform
beginning level Child Support case work in processing cases through locations, case development,
initial notice to non-custodial parents regarding obligation and Child Support Enforcement
involvement. Under close supervision will learn to acquire knowledge and abilities leading to the
independent management of a case load in Child Support Enforcement. This position requires
monthly evaluation and progress monitoring by supervisory staff. Will learn to acquire the knowledge
and abilities to manage a caseload in the area of Child Support Enforcement; become familiar with
agency policy and State and Federal Laws. Will learn to locate parents, assets and sources of
income and calculate the Child Support formula. Research legal sources such as statutes, court
opinions, rules and regulations, and compile case information by reviewing public documents,
interviewing customers, or gathering information from other agencies, and case files for the BCSE
Attorney. Performs beginning level work in responding to customer service inquires to include
resolution of less complex case issues, compose routine correspondence, and maintains
confidentiality of Information. This posting is for a Caseworker. This Position is located in Kanawha County.
******************************************************************************************************************
Alternate posting number: BCSE26074
Click The APPLY Link To Apply Online.
Qualifications
Training: High school diploma or equivalent.AND
Experience: Four (4) years of clerical and/or paraprofessional experience.
OR
Substitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.
Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.
Additional Information
Probationary period of twelve (12) months - (SPB 3013)
To allow clerical/customer service, and corrections/community corrections experience to substitutefor required training or experience.
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