Child Support Specialist 1 - Human Services - Bureau for Child Support Enforcement - Wood Co.

Full Job Description

Under close supervision, performs entry-level Child Support Enforcement work. Through formal
classroom training and on-the-job training, job assignments are designed to develop familiarity with
child support laws, regulations and policies and the programs and services of the Bureau for Child
Support Enforcement (BCSE). This position is entry-level with a training period where employees
perform beginning level child support case work in processing cases through location, case
development, initial notice to non-custodial parents regarding obligation and child support
enforcement involvement. Under close supervision, acquires knowledge and abilities leading to the
independent management of a caseload in child support enforcement services. This position
requires monthly evaluation and progress monitoring by supervisory staff. Must acquire the
knowledge and abilities to manage a caseload in the area of child support enforcement, become
familiar with agency policy and state and federal laws, locate parents, assets and sources of income,
calculate the child support formula. Research legal sources such as statutes, court opinions, rules
and regulations, and complies case information by reviewing public documents, interviewing
customers or gathering information from other agencies. Prepares case files for the BCSE Attorney.
Performs beginning level work in responding to customer service inquiries to include resolution of
less complex case issues. Compose routine correspondence and maintain confidentiality
information. This posting is for a Caseworker. This Position is located in Wood County.


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Qualifications

Training: Bachelor’s degree from an accredited college or university.
OR
Substitution: Successful completion of a paralegal or legal secretarial training program may substitute for two (2) years of the required training
OR
Full-time or equivalent part-time paid experience:
in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney
OR
in debt collections, credit investigations, criminal investigations, law enforcement, accounting, or auditing
OR
as an Economic Service Worker or Family Support Specialist
OR
any combination thereof may substitute for the required training at a rate of one (1) year of experience for every thirty (30) semester hours of training.
AND
Special Requirement: May be required to have a valid driver’s license and availability of a vehicle for continuous use.

Special substitution: To allow clerical/customer service, and corrections/community corrections experience to substitute
for required training or experience. One (1) year of full-time or equivalent part-time paid professional
experience as a Child Support Specialist Trainee may substitute for the required training and
experience.