Chief of Staff

Full Job Description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.

As a Chief of Staff, you will provide financial, human capital and administrative oversight of complex and diverse mission support functions and ensure organizational goals are achieved across the Investor Program Office (IPO).

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 04/01/2026.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.

The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 04/01/2026.

GS-15: You qualify at the GS-15 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-14 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Provides operational guidance to supervisors in human resources, budget, employee and labor relations, and performance management.

Develops and maintains collaborative intra-agency and inter-agency relationships, engaging with liaisons and stakeholders to advance program office initiatives and business requirements.

Establishes and sustains partnerships with senior agency officials to collaborate on substantive matters involving resource management, mission support, systems, and records.

Delivers technical and administrative supervision to multiple levels of staff engaged in mission support functions.

Manages supervisors responsible for assigning work, setting performance expectations, and supporting employee development.

Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 04/01/2026.

Your resume will be used to determine your qualifications for the position advertised in this announcement.

Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.

Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point.

Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience.

Your application will be rated and ranked based on your responses to the online questions.

Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g.

June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position.

Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history.

This information will be further validated if selected for this position.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer service. Major Duties:

• Directs and oversees complex administrative operations of the IPO Chief of Staff’s office by managing supervisor and staff responsible for Resource Management, Mission Support, Data Analytics, Systems, Training, Quality, FOIA, and Records Management.
• Plans, reviews, and implements new requirements and policies related to employee benefits, employee relations, labor relations, and performance management.
• Exercises a high degree of discretion in managing sensitive and complex personnel matters, including resolving complaints from subordinates, making informed decisions, and processing official grievance.
• Establishes and maintains collaborative partnerships with senior agency officials to address substantive issues related to management and program analysis, budget analysis, labor and employee relations, and performance management.
• Recommends specific initiatives and changes to enhance the efficiency and effectiveness of program operations, as well as long-term program plans, goals, objectives, and milestones that serve as the foundation for substantive program improvements.
• Oversees the development of high-level deliverables related to program operations, including monitoring legislative and executive changes that have an immediate and significant impact on business operations.
• Serves as a senior-level expert and advisor in logistics management and budget formulation, development, planning, and execution, including monitoring budget performance and optimizing resource allocation across multiple accounts.