Enterprise Contact Center Operations Division Chief
Vet Customer Experience (VCE)
Posted: January 28, 2026 (1 day ago)
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Securities and Exchange Commission
Other Agencies and Independent Organizations
Location
Los Angeles, California
Salary
$169,608 - $289,400
per year
Type
Full Time
More Architecture & Design jobs →Closes
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
This role involves leading the design and strategy for an organization's overall technology structure, ensuring that IT systems support the agency's goals and drive innovation.
The Chief Enterprise Architect acts as a bridge between business needs and tech solutions, focusing on long-term planning, security, and efficiency.
It's ideal for experienced IT leaders with a strategic mindset who enjoy aligning technology with organizational missions in a regulatory environment like the SEC.
The Office of Information Technology is looking for applicants for their Chief Enterprise Architect role.
This position serves as a senior strategic and operational leader responsible for shaping and sustaining the organization's enterprise architecture program.
This role ensures that technology solutions are fully aligned with mission objectives and business priorities, while working proactively to drive innovation and operational excellence across the enterprise.
All qualification requirements must be met by the closing date of this announcement. Time-in-grade for this announcement is one year at the GS/SK-14 level.
Qualifying experience may be obtained in the private or public sector.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience. Applicants are responsible for confirming all required materials are submitted by the deadline.
Please check the 'How You Will Be Evaluated' and 'Required Documents' sections carefully, as missing documents will render the application incomplete and ineligible for review.
BASIC REQUIREMENT: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
MINIMUM QUALIFICATION REQUIREMENT: In addition to meeting the basic requirement, applicants must also meet the minimum qualification requirement below.
SK-17: Applicant must have at least one year of specialized experience equivalent to the GS/SK-14 level: Overseeing the development and implementation of an enterprise architecture aligned with organizational strategic goals; AND Conducting technology analyses to guide strategies for new and innovative technology projects; AND Facilitating compliance with enterprise architecture technology standards to align IT strategy with organizational business goals and mission objectives.
Major Duties:
As the principal designer of the enterprise's technology framework, the Chief Enterprise Architect establishes the enterprise-wide technology vision and develops a comprehensive architecture framework and roadmap that supports both immediate operational needs and long-term strategic goals.
This position plays a critical role in bridging business strategy with technology execution, ensuring that all IT investments deliver maximum value, maintain security and compliance standards, and position the Commission to meet evolving challenges.
This position demands a unique blend of proactive thought and engagement, deep technical expertise, strategic vision, and leadership to navigate the rapidly evolving technology landscapes.
The Chief Enterprise Architect is instrumental in ensuring that the organization's technology ecosystem supports mission success, enhances operational efficiency, and drives continuous improvement.
Typical Duties Include: Developing and maintaining the enterprise architecture strategy, vision, and multi-year roadmap aligned with the Commission's strategic plan.
Conducting current state assessments, gap analyses, and future state architecture planning to guide modernization and technology investments.
Establishing architecture principles, standards, patterns, and guidelines for technology selection and implementation across the enterprise.
Leading and mentoring senior architects, technical leads, and specialized staff to ensure high-quality architecture practices.
Collaborating with stakeholders to prioritize and implement innovative technology solutions leveraging cloud, SaaS, PaaS and emerging technologies.
Modernizing and retiring legacy systems while defining strategies for new projects, including build vs. buy decisions and integration requirements.
Facilitating architecture review boards, design reviews, and governance forums to maintain standards and best practices.
Interpreting and operationalizing federal IT policies, legislative mandates, and regulatory requirements into enterprise architecture standards and technical guidelines.
Developing and maintaining enterprise architecture compliance programs, establishing audit frameworks, monitoring mechanisms, and accountability structures.
Translating organizational strategy into actionable architecture plans and measurable outcomes.
Overseeing security, compliance, and risk management; ensuring interoperability and performance across platforms.
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