CDL Compliance Auditor (BPA3)

Full Job Description

We are dedicated to growing a culture of belonging through our values:

Respect | Trust | Diversity | Inclusion | Equity

At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected.

Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

Our Licensing, Endorsements, Traffic Safety (LETS) Unit is currently recruiting for a CDL Compliance Auditor to join their customer-focused team!

As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.

If you are a detail oriented, team player, and are interested in playing a key role in protecting public safety, we encourage you to apply today!

Requirements

As a CDL Compliance Auditor, you will travel throughout Washington State to evaluate third-party CDL examiners, ensuring all testing aligns with Department of Licensing (DOL) standards and statutory requirements.

In this role, you will review and approve exam routes, conduct detailed audits, and prepare comprehensive reports on your findings.

You’ll interview business owners, examiners, and customers as necessary and provide guidance, support, and training to promote consistency and compliance across all testing locations.

This position offers a unique opportunity to make a meaningful impact on public safety and consumer protection.

Your work will help ensure that every Washington resident has access to fair, reliable testing.

Some of what you will be doing:

• Conduct certification, recertification & reinstatement actions.
• Approve and certify exam routes.
• Recommend changes or corrective action that is required to reach compliance with federal, state law, rule or DOL policy.
• Develop and recommend a work plan and schedule for each audit/inspection.
• Support investigation of complaints regarding allegations of non-compliance, fraud, inappropriate behavior, or any other complaint issues.

Qualifications

What you will bring:

Three (3) years of professional experience managing, directing and/or conducting audits or investigations and business practices which could include:

• Presenting relevant and pertinent information or evidence by professionally engaging with employers, employees, stakeholders, witnesses, licensees, etc.
• Providing technical and rule related advice to business owners, their employees, or stakeholders
• Interpreting and applying federal and state policies, rules, and laws
• Presenting findings to intended parties
• Knowledge of Auditing techniques or investigation skills.

OR

Three (3) years of technical experience in a regulatory or licensing program environment, interpreting and applying laws, rules, regulations, etc.

Up to two (2) years of relevant education in business/public administration, auditing, criminal justice or a closely allied field may substitute year for year of experience.

Experience must include:

• Two (2) years of experience identifying, collecting, organizing and documenting data and information for report writing; preparing comprehensive and detailed reports.
• Two (2) years of experience analyzing and interpreting RCWs, WACs, state and federal laws, rules, regulations, statutes, and policies and procedures and applying them in relevant work experience to communicate to customers, clients, or stakeholders and/or resolve customer complaints, inquiries, and complex problems.
• Two (2) years of experience using Microsoft Suite office products including Excel, Word, and Outlook.
• Licensed for Class-A CDL without restriction.
• The ability to:
  • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
  • Promote and support a respectful, equitable, and inclusive workplace for all employees.
  • Promote and support respectful, equitable, and inclusive delivery of services to customers.
  • Take action to learn and grow.
  • Take action to meet the needs of others.

What may set you apart:

• One (1) year of experience in auditing, management, project management, and/or investigations.
• Experience conducting driver license skills test examinations OR training and/or evaluating others to conduct CDL skills test examinations.
• Experience building positive working relationships and establishing trust and credibility with stakeholder groups, responding to their questions and concerns, identifying opportunities and challenges, proposed solutions, and offering ideas for consideration.
• Experience developing and/or delivering training programs or presentations or assisting with training new or less experienced staff.
• Experience conducting verbal or written presentations to industry groups, stakeholders, licensees, staff, or other customers, to include organization of materials conveying the information, and providing assistance and education relating to state laws, rules, regulations, policies, and procedures.
• Completion of a recognized investigator or regulatory auditor training OR experience or formalized training performing audits, inspections, or investigations of business and practices to include preparing comprehensive audit or inspection reports, knowledge of methods, principles, standards and techniques of audits or investigations
• Experience working in DRIVES/POLARIS, user interfaces, web-based applications, and retrieving/updating data from unique department database systems.

Additional Requirements of Employment:

• Pre-hire requirements:
  • Abstract Driver Record and criminal record history
  • Drug/Alcohol Screening
  • Drug and Alcohol History Records Request
  • Valid Medical Examiners Certificate
  • Safety and Performance History Records Request
• Post-hire requirements:
  • Fingerprint-based Background Check
  • Ongoing random Drug/Alcohol Screening

The Federal Motor Carrier Safety Regulations (49 CFR 391.21) require that all applicants wishing to drive a commercial vehicle list all employment for the last three years.

In addition, if they have driven a commercial vehicle previously, they must provide employment history for an additional seven years (for a total of ten years).

Any gaps in employment in excess of one month must be explained.

• The ability to travel frequently, to include some overnight stays.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

Additional Information

Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!

How to Apply:

• Select the apply button at the top of this job announcement.
• Attach a current:
  • Cover Letter

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.

Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.