CCS Capability Manager

Full Job Description

Ramsey County Information Services is looking for a collaborative and strategic leader to guide our Property Capability Team, supporting essential county services including recording, appraisal, taxation, treasury, and board operations.

In this role, you’ll lead a cross-functional team focused on aligning business processes and systems to better serve our departments and the public.

As the Capability Manager, you’ll work closely with county leadership, staff, and vendor partners to set priorities, shape a multi-year roadmap, and drive continuous improvement across systems and operations.

This is an opportunity for someone who enjoys bringing people together, navigating complex challenges, and turning business needs into practical, effective solutions that improve service delivery and strengthen county operations.

The Core County System (CCS) Capability Manager is the primary manager of CCS-related business capabilities.

The CCS Capability Manager creates the environment in which expert knowledge and innovative ideas create a continually improved CCS capability; owns capability business processes that optimize the County’s CCS investment; monitors, and provides input into the development and implementation of integrated information systems; facilitates information sharing across departments and projects, eliminates redundant data collection and entry, improves the quality of information and maximizes the use of CSS-related systems in order to improve the quality and efficiency of County services; and performs related duties as assigned.

Incumbents of this classification may be assigned to one of Ramsey County’s CCS areas.

To view or print a copy of the complete Ramsey County job (class) description for this position, go to: Job Descriptions.

Once at this page, you can browse the alphabetical list or search for a job description.

Flexible Workplace:This position is identified under the designation of ‘flex work eligible’, meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment.

Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county’s flexible workplace policy.

To view Ramsey County’s Flexible Workplace policy, go to: Flexible Workplace Policy

Requirements

1. Promote a diverse, culturally competent, and respectful workplace.
2. Work closely with County departments and users in the creation and maintenance of CCS capability vision of end-to-end solutions.
3. Collaborate with program management and vendor teams to enable the CCS capability vision; work closely with Program Manager to provide oversight on project and operational activities; maintain alignment with County plans and financial objectives; and manage the dynamics between user departments and service delivery teams.
4. Work closely with County leadership to define strategies, priorities and budgets; assess current strategies and recommend changes as appropriate.
5. Facilitate capability planning, innovation, communication, and training across business operations and department user communities.
6. Manage the development, implementation, and periodic updates of a multi-year business capability roadmap.
7. Direct and facilitate application and support prioritization, including balancing work demand with resource availability; ensure consistency in the process for managing work inquiries and requests from initial submission through definition, estimation, prioritization, disposition and communication; provide input to short-term and long-term planning to maintain alignment with County strategy and goals.
8. Solicit input and cooperation from Program management and vendor(s) for functional expertise and industry best-practice.
9. Participate in development and on-going training of system users and CCS team members for skills and competencies countywide to ensure efficient and effective use of CCS applications.
10. Review and approve all statements of work for new CCS-related projects and application changes.
11. Provide CCS applications with access management and oversight. 
12. Define and develop business solutions that meet department business requirements and benefit cases; provide guidance to delivery teams to ensure solutions achieve the right scope, cost, and timing.
13. Identify opportunities to fully exploit CCS-related functionality through process improvement/re-engineering, enhancements, new functionality, improved user competencies (including how-to guidance for “super-users”, training, job aids, knowledge collaboration tools, etc.), and developing reporting and analytic capabilities.
14. Maintain and share CCS capability knowledge across departments.
15. Serve as primary relationship manager with the business users of the County; communicate CCS capability and overall County vision and goals to team members; maintain strong relationships with County business teams, user communities, program management, and vendor teams.
16. Assist in analyzing, interpreting, and communicating the impact of federal and state regulations, statutes, and policies as they relate to CCS systems.
17. Facilitate capability team engagement on projects (upgrade, enhancement, bundle/patch, new application/module implementations, etc.) to deliver process designs, functional requirements, functional specifications, test conditions/scripts, system testing, user acceptance testing, training and participation with organizational change management specialists.

(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position’s management approved work schedule is required.)

ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17.

Qualifications

Education: Bachelor’s degree in public administration, Business Administration, or a related area.

Experience: Five years of experience in business analysis, business operations/management, organizational development, human capital management, or in a related area that included some training in information services, business or workflow analysis, and organizational development or operations analysis.

Substitution: Equivalent combination of education and related experience.

Certifications/Licensure: None.

Additional Information

The examination for CCS Capability Manager will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire.

Not all applicants who meet the minimum qualifications will pass the training and experience rating.

The rating on this supplemental questionnaire will depend on your answers to the questions –do not mark “see resume” or “see work history” as a response.

Please answer all your questions clearly and completely.

Failure to respond could affect your score and final rank on this examination.Eligible List: The names of all applicants who filed a properly completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as a CCS Capability Manager.

This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy.

Candidates will remain on the list for 30 days or until hired, whichever occurs first.

A notice will be sent to applicants at the time the eligible list is posted.Veteran's Preference: This is a classified position requiring an open, competitive selection process.

Veteran's Preference points will be applied after a candidate passes the examination process.

Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.

Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment.

Each case is considered on its individual merits and the type of work sought.

However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.E-Verify Participation: Ramsey County participates in the federal E-Verify program.

This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment.

Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

Equal Opportunity Employer: Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.

Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce.

The county strives to be equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees.

Advancing racial equity ensures all people who need access to opportunities and services we provide will receive them.

Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.

To print a paper application for this posting click Paper Application You will need to print this posting and answer the supplemental questions associated with this exam and submit them with your completed paper application.

For further information regarding this posting, please contact: Crystal.Diaz@co.ramsey.mn.us