Case Aide Senior

Full Job Description

Ramsey County Social Services is seeking Senior Case Aides to support Children & Family Services. In this role, you’ll be a key part of a dedicated team- helping coordinate visits, ensure accurate documentation, and provide essential support that keeps cases moving forward. Transporting individuals and families is an essential part of this role.

To assist social work staff in the maintenance of social service cases by assessing client needs, assisting in the development and implementation of service plans, recommending and obtaining services, gathering information necessary for social workers to assist clients in obtaining services that will provide living arrangements appropriate to the clients level of functioning; assisting clients with financial matters and seeking any financial support they may be eligible for; advocating for client as needed; and to perform related duties as assigned.

Requirements

1. Collects information to assist social worker in assessing clients' needs by interviewing clients, family, and other parties; reviewing relevant background information, physical and psychological reports; and observing client interactions with children under protective services in order to determine service needs.
2. Assist the social worker to develop and recommend individual service plans for clients based on the results of assessments to include recommendations for residential programs, day programs and other appropriate services.
3. Attend individual habilitation plan meetings in which clients' annual goals, and services needed to help meet these goals are determined.
4. Identify appropriate community services and the availability of financial assistance required to implement individual service plans, initiate service application on behalf of clients and assist clients in pursuing requested services or financial assistance.
5. Serve in a capacity of leadworker to other staff in purchase of service programs by resolving specific or unusual problems related to case files, and responds to urgent situations on caseloads in the absence of assigned case worker.
6. Determine the likelihood and degree to which persons may be in danger of physical and/or mental harm and involve the primary social worker in order to protect the client.
7. Assist social workers in writing and updating social histories and case status reports for documentation of service provision for the department, court reviews and other service providers; records observations of client behavior in order to assist social workers in monitoring case status; may provide feedback to clients regarding parenting skills in cases involving child protection supervised visits.
8. Schedule, transport or arrange for transportation of clients to medical appointments, supervised visits, court hearings, placements and other service programs/facilities.
9. Consult with departmental staff, other County departments and community services professionals to assist the primary social worker provide appropriate and timely services to the client; may maintain a limited caseload under the direction of social work staff.
10. Assist clients and their families with problems relating to placements, transfers, evictions and other matters bearing upon client needs.
11. Receive referrals from Financial Assistance Services Department and assists clients with financial applications or apply on their behalf.
12. Determine need for and issues bus cards as appropriate.
13. Provide crisis intervention services including referrals to obtain emergency needs for housing, food, clothing or financial assistance.
14. Schedule home and facility visits for clients who are unable to come to the office for interviews.
15. Represent the unit or department on committee assignments for service provisions and recordkeeping methods.
16. Maintain accurate case records and complete forms for documentation of eligibility, treatment cost reimbursement, service referrals, evaluation of client outcomes and general case management purposes.

(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position's management approved work schedule is required.)

ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 7, 8, 9, 10, 11, 14, 15, 16.

Qualifications

Education: High school graduate or equivalent.

Experience: Seven years of experience including three years as a Case Aide and four years of clerical experience.

Substitution: Equivalent combination of education and related experience.

Additional Information

The examination process will consist of the following section with each section weighted as indicated:

• Training and Experience Rating = 100%

The examination for Case Aide SR will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions – do not mark "see resume" or "see work history" as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination.

Eligible List: The names of all applicants who pass the examination/screening process and file a properly completed application shall be placed on the eligible list for employment as a Case Aide Sr.

This list will be certified to the appointing authority which may use this list to fill a vacancy. Candidates will remain on the list for 60 days or until hired, whichever occurs first.

A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been posted.

The names of all applicants who pass the examination with a score of 35 or higher will be forwarded to the department for further consideration.

Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process.

Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.

Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment.

Each case is considered on its individual merits and the type of work sought.

However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.

E-Verify Participation: Ramsey County participates in the federal E-Verify program.

This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment.

Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on Form I-9.

Equal Opportunity Employer: Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.

Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce.

The county strives to be equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees.

Advancing racial equity ensures all people who need access to opportunities and services we provide will receive them.

Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.

To print a paper application for this posting click Paper Application(Download PDF reader). You will need to print this posting AND answer the supplemental questions associated with this exam and submit them with your completed paper application.

For further information regarding this posting, please contact Nirvana.Wallace@RamseyCountyMN.gov