Business Specialist - West Virginia Secretary of State

Full Job Description

Join the West Virginia Secretary of State's Business Division as a Business Specialist!

Are you a friendly, positive, and customer-focused individual looking for an opportunity to make a real impact? The West Virginia Secretary of State's Business Division is seeking a dedicated Business Specialist to join our dynamic team!

In this vital role, you will be the first point of contact for our business community, primarily supporting the Call Center and providing expert guidance on the filing and processing of business organization applications, both online and by mail.

What You'll Do:

• Serve as a front-line customer service expert in the Call Center, providing clear and friendly assistance.

• Process and manage various business filings with accuracy and efficiency.

• Support and assist walk-in customers with their filing needs.

• Troubleshoot and support our online filing systems.

• Participate in a robust cross-training initiative to expand your knowledge of all Business Division functions.

• Develop a deep understanding of the WV Code relating to business organizations.

• Have the opportunity to represent the office at Business Division Outreach Events.

The Ideal Candidate:

• Must be friendly, positive, and dedicated to delivering a superior customer experience.

• Has excellent communication and problem-solving skills.

• Is detail-oriented and comfortable managing multiple tasks.

• Is eager to participate in cross-training and learn new functions.

Dress Code:

This individual must always display professional appearance when representing the Secretary of State.

Office Policies:

This individual must abide by all policies outlined in the Secretary of State's Office Policy Handbook.

Qualifications

EDUCATION STANDARDS: College degree preferred, but High School Diploma may be acceptable with sufficient experience. Previous communication experience that highlights interaction with the public. Must be able to pass a criminal background history.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITIES:
Must have outstanding "people skills." Must combine accuracy, consistency, and strong attention to detail to deliver excellent results. Must have excellent problem-solving skills. Must have excellent verbal and written skills. Must have computer skills to include the use of Microsoft Office and literacy into the use of web-based applications and security of their online presence

Additional Information

Position is located in Berkeley County

TO APPLY: Email resume to WVSOS at hiring@wvsos.com