BabyNet Operations Manager (Program Manager I) / 61096748

Full Job Description

Are you the One? We are looking for a Program Manager I, who under supervision of the Part C Director, the Statewide Operations Manager, will be primarily responsible for overseeing key operational functions that support compliance, accountability, and service quality across the Part C program. This includes the management of federal reporting, general supervision activities, provider oversight, claims processing, and quality assurance. The position provides leadership, supervision, and strategic support to a team of Claims, Data, Provider, and Quality Specialists to ensure efficient operations and continuous program improvement.

Oversees all aspects of provider relations for the BabyNet Part C Part C program, including provider enrollment and disenrollment, agreement oversight, recruitment, monitoring, and compliance.

Supervises staff to ensure providers meet program standards and regulatory requirements, conducts audits and investigations, resolves complaints, supports billing and payment processes, and serves as the primary liaison between providers, internal teams, and statewide stakeholders.

Performs fundamental supervisory and leadership functions in accordance with Department policies and procedures, best practices and Federal and State rules and regulations, especially with regard to Equal Employment Opportunity Commission (EEOC) standards.

Maintains an effective organizational team and motivates diverse staff to accomplish mission critical operations and objectives.

Promotes workforce engagement and a safe, professional, and productive work environment for all employees.

Serves as the lead subject matter expert for all program-level activities related to the Part C data system.

Provides strategic oversight and technical guidance to ensure the system meets programmatic, regulatory, and user needs.

Leads the identification and analysis of system enhancement opportunities, including assessing provider requirements and areas for system upgrades.

Supports ongoing data system operations, including maintenance, enhancement planning, requirements gathering, development, and testing.

Contributes to the design, implementation, and evaluation of comprehensive training plans to support effective system use by internal staff and external providers.

Prepares required annual reports to be submitted to the Office of Special Education Programs (OSEP) at the US Department of Education. This includes the State Performance Plan/Annual Performance Report (SPP/APR) and all Section 618 Data reports.

Attends meetings and conferences at the request of the Part C Director. Assists the Part C Director with contract and fiscal/budget management, as needed.

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

Requirements

A bachelor's degree in public administration, education, early intervention, early childhood, psychology, special education or related field and a minimum of five (5) years of in social service programs, business administration, general administrative management or relevant program experience.

Additional Requirements:

• Occasional overnight travel.
  
  

Qualifications

Knowledge of the agency's mission, programs and objectives.

Extensive knowledge of IDEA Part C Regulations, BabyNet Policies and Procedures, BabyNet Systems of Payment, and the overall operations of the BabyNet program.

Additional Information Please complete the State application to include all current and previous work history and education.

A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online.

All correspondence from the Office of Human Resources will be through electronic mail.The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.