(Auraria) Operations Coordinator

The Operations Coordinator plays a key operational role within the Parking & Transportation Services department.

This position is responsible for overseeing day-to-day shift operations, supervising assigned staff, and ensuring compliance with parking regulations and customer service standards.

The Operations Coordinator works collaboratively with the Assistant Director and Senior Operations Coordinator to maintain operational efficiency and support departmental processes.

• Directly supervise Parking & Transportation Specialist and student employees.
• Provide onboarding, training, and ongoing coaching to ensure staff adhere to policies and perform consistently.
• Maintain training documentation and assist staff in understanding operational procedures and service expectations.

• Manage daily shift operations, including staff scheduling, task coordination, dispatch support, ride-alongs with drivers, scheduling and issue resolution.
• Support staff in responding to customer inquiries, field incidents, and operational challenges.
• Provide additional support and leadership to staff during high-traffic periods and special events. This includes but is not limited to provide customer service to guests, direct traffic, and troubleshoot system malfunction and outages.

• Oversee in-shift operations of fleet and equipment use, including completing pre-trip and post-trip inspections, reporting maintenance needs, and ensuring staff have necessary tools and equipment.
• Assist with minor troubleshooting of devices and vehicles as needed.

• Patrol campus to enforce parking regulations and policies and issues citations as appropriate.

• Assist with special event parking operations execution under the direction of the Assistant Director and Senior Operations Coordinator. This may include supporting signage, staffing, customer service, and traffic control tasks.

• Support the processes related to on-the-ground customer support, including but not limited to Campus Accessibility Shuttle operations, incidents and accidents, customer confrontations, assistance with vehicle issues (e.g., flat tires, jump starts), and ensures all interactions are documented appropriately.
• Collaborate with the Assistant Director for escalation and resolution of complex or unresolved issues.

• Complete assigned digital citation reconciliation and ensure timely and accurate execution under the guidance of departmental leadership.

• Valid unencumbered Colorado drivers license.
• High School Diploma or GED.
• One (1) year of supervisory experience in operations, transportation, parking service, or a related field.
• One (1) year of experience training and coaching staff in a customer-facing environment.
• One (1) year of operational management experience in operations, transportation, parking services, or a related field.
• One (1) year of experience with cash handling and financial accountability protocols.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

• Must maintain a valid unencumbered drivers license.
• Please note that if offered employment, candidates will be required to furnish a copy of the motor vehicle report (MVR) as part of the background check process.
• Must be able to frequently lift up to 25 pounds.
• Must be able to occasionally lift up to 50 pounds.