Audio/Video Conference Room Technician (Network Specialist 1)

Full Job Description

This is your opportunity to join a team that is on the cutting edge of deploying and supporting the latest in voice and video technologies across the Commonwealth. The Office of Administration (OA), Enterprise Technology Services Office (ETSO), Network, Unified Telecommunications, Security Operations division (NUTSO), Unified Telecommunications section, is seeking a hardworking, highly motivated, voice telecommunications professional with strong customer service skills, and a passion for supporting existing as well as new technologies. The scope of support related to this position includes a wide array of technologies including A/V Conference Room Equipment, VOIP, unified communications, mobile devices, and analog.

Requirements

The purpose of this entry level position is to provide outstanding support for voice technologies within the General Government (GGDC), Employment, Banking, and Revenue (EBR), Health and Human Services (HHS), Conservation and Environment (CE), Infrastructure and Economic Development (IED), and Public Safety (PS) delivery centers.

Duties include, responding to incidents and service requests related to IP phone service, Unified communications, mobile devices, conference room A/V Equipment, and analog lines.

This position also represents a great opportunity to enhance your career as well as serve the citizens of the Commonwealth.

If you enjoy delivering outstanding customer support in a challenging yet rewarding IT environment, the entry level position offers this and more.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.

Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg, PA. The ability to telework is subject to change at any time.

Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Successful completion of the Information Technology Intern – Bachelor Program; or
• One year of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment, and an associate's degree in any information technology field; or
• Three years of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment; or
• An equivalent combination of experience and training that includes one year of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Additional Information

Completing the application, including all supplemental questions, serves as your exam for this position.

No additional exam is required at a test center (also referred to as a written exam).Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

Your score is valid for this specific posting only.You must provide complete and accurate information or:your score may be lower than deserved.you may be disqualified.You may only apply/test once for this posting.Your results will be provided via email.