Summary
This job involves helping people with questions about property taxes, processing exemption forms for seniors and disabled individuals, and entering data on property sales and records in a county assessor's office.
It's a customer-facing role that includes explaining basic tax rules and assisting with paperwork over the phone, email, or in person.
A good fit would be someone with office experience who enjoys interacting with the public, pays close attention to details, and can learn quickly about local tax processes.
Full Job Description
BASIC FUNCTIONProvides general information and research assistance for customers by phone, e-mail or in person at the Customer Service Counter. Directs external and internal inquiries to the appropriate person or other county or city office. Assists in the area of clerical, data entry, senior citizen exemptions, and excise tax affidavits.
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The hiring process may include one or more (but is not limited to) of the following:
1. Application review and evaluation.
2. Supplemental Questionnaire scoring.
3. Interview.
4. Second interview may be held at management's discretion.
5. Reference checks and credential verification.
6. Job offer made to selected candidate (contingent on background check results).
Note: Job offers are contingent on successful completion on reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all person hired will be required to verify identity and eligibility to work in the United States.
7. Criminal background check.
8. Final job offer or retraction (based on background check results).
Requirements
STATEMENT OF ESSENTIAL JOB DUTIES- Explains basic property tax assessment, appraisal procedures, and values to owners, agents or accountants, and the general public; responds to inquiries and solves general problems.
- Receives and determines basic senior citizen/disabled person exemption eligibility and processes changes in the Assessor’s records; receives forms for special classifications such as, destroyed property claims, open space general, agricultural, timber, historical property; receives counter requests for split or merge redescriptions.
Processes, routes, and enters excise tax affidavit information into the computer system after reading and interpreting legal descriptions of various levels of complexity; enters sales information in database; determines if a split or redescription is required; determines correct codes for Dept.
of Revenue report on valid and invalid sales and use by appraisal staff for assessing property.
- Assists the Property Control Department with entering new plat parcel addresses, legal description corrections and owner name change affidavits and deed research.
- Assists other departments as needed by performing sorting, filing, distributing form letters, and mass mailings, and data entry..
- Assists in purging of old records and sorting and routing of historical records.
STATEMENT OF OTHER JOB DUTIES
- Performs related duties as required.
Qualifications
Two (2) years of general office customer service, or real estate customer service experience; OR any equivalent combination of training and/or experience that provides the required knowledge and abilities. Must pass job related tests.
SPECIAL REQUIREMENTS
Successful completion/passing of Department of Revenue “Fundamentals of the Assessor’s Office” course (offered every 2 years).
Additional Information
KNOWLEDGE AND ABILITIES
Knowledge of:
- standard office practices and procedures
- rules of grammar, spelling, punctuation, and word usage
- basic arithmetic/geometry
- basic operation of personal computers and programs
Ability to:
- assist the public in determining what their needs are
- quickly learn the names, location, and functions of departmental activities
- communicate effectively both orally and in writing
- accurately process data and maintain records
- deal tactfully and courteously with the public, county employees, state agencies and outside parties in regard to property tax laws
- learn, interpret, and categorize data rapidly and accurately
- operate standard office equipment such as personal computers, phones, and calculators
- read and understand maps
- work well in a team setting
SUPERVISION
The employee receives supervision from the department supervisor and lead.
WORKING CONDITIONS
The work is performed in the usual office environment. A hybrid home/work schedule can be requested after employee is trained and meets the office qualifications for remote work approval
Snohomish County is an Equal Employment Opportunity (EEO) employer.
Accommodations for individuals with disabilities are provided upon request.
EEO policy and ADA notice