Administrative Support Assistant (OA)

Full Job Description

The position is located in the Department of Veteran Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6), Hampton VA Medical Center, Community Based Care Clinics (CBOC).

The incumbent serves as a Administrative Support Assistant for Community Based Clinics performing a variety of administrative duties which support both the work of the HCC administrator and other program managers To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/06/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Providing administrative and analytical support to healthcare clinical service including workload data analysis, credentialing documentation, timekeeping, procurement coordination, and accreditation support.

You will be rated on the following Competencies for this position: Accountability Attention to Detail Clerical Control of Funds Customer Service Data Management Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Organizational Awareness Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is basically sedentary, but a great deal of walking to all parts of the healthcare facility is required since the incumbent will be working with a variety of clinical and administrative services.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

The position involves the performance of non-supervisory office clerical duties to include but not limited to word processing requiring a working knowledge of general office automation software that is typically performed on a PC and requires the skills of a qualified typist.

Duties include, but may not be limited to the following: Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of CBOC operations.

Assists in the reporting of data/statistical results of program/project studies such as open encounters, missed opportunities, and no-show rates.

Organizes computerized data sets and retrieves computerized data from VSSC, HR/MSS, VISTA, and CPRS.

Reviews documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate.

Investigates and/or analyzes problems, issues, or program requirements. From information gathered, incumbent drafts proposals and plans of actions.

Completes weekly, monthly, and quarterly reports for the service line. The incumbent serves as the training coordinator for the service line.

Provides orientation for CBOC personnel, management, supervisors, ancillary service employees, residents, and students in the use of computer programs and coordinates introductions/meetings with other service lines in the facility.

Evaluates present practices and procedures with the overall view of how effectively current goals are being met and how services might be improved through changes in practices, policies, and procedures.

Analyzes procedures, methods, reporting requirements to eliminate duplication, improve procedures, reduce waste, and improve methods of operation.

The ADPAC is responsible for trouble shooting computer and printer problems that arise. Administers critiques for computer down time, and implementation of contingency plans.

Incumbent is delegated the duty of semi-annual security reviews and requests all computer access/menus for CBOC employees.

The incumbent performs the full range of clerical and administrative support work of the office. Sets up and maintains logs showing the status of actions and correspondence.

Receives visitors and telephone calls to the office regarding the specialty areas supported and determines the nature of requests and directs callers to appropriate staff, or personally provides the desired information involving routine or procedural matters.

Performs other duties as assigned.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.

Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday 7:30am - 4:00pm Telework: This position may be authorized for telework.

Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.

Position Description/PD#: Administrative Support Assistant (OA)/PD029620 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized