Medical Administrative Assistant - North Battlefield (Mental Health)

Full Job Description

The position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6), Hampton Veterans Affairs Medical Center (HVAMC), Mental Health Service, Office of the Community Based Outpatient Clinic Mental Section, at the North Battlefield VA Outpatient Clinic.

The purpose of the position is to manage all clinic profiles, administrative and organizational tasks, and clinic and consult operations and other things as needed.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Manage and build slot requests in VISTA. Build and modify clinic profiles. Generate data related to clinic profiles.

Activate, inactivate clinic profiles and Knowledge of CPRS/VISTA related to clinic profile management.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary but does require some walking, bending, stooping, standing, stretching and carrying objects such moderately heavy medical records and other paper records.

Work also requires spending significant amount of time performing keyboard data entry.

Concentration and sustained performance under prolonged stress is required because of the demands placed on scheduling operations with the health care facility, patients and/or their representatives and the need to respond in a calm and efficient manner.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

The incumbent serves as a point of contact regarding clinic profiles and consult management for the assigned area: Duties Included but not limited to: Provides guidance and training to staff pertaining to consults, clinic profiles, and patient encounters.

Serves as an administrative point of contact regarding clinic profile management for the assigned area.

Responsible for tracking encounters to completion and developing strategies and practices to efficiently manage of incomplete encounters.

Captures, identify and resolve all computerized patient consult errors. Compiles and generates clinical operational data from a variety of sources and prepare reports for management.

Applies policies, practices, and procedures involving the creation, maintenance, and efficiency of clinic profiles.

Coordinates and collaborates with other services and departments having similar functions to maintain effective clinical operations and patient access to care.

Works closely with management, clinical staff, the Group Practice Management Team (GPM), Ol&T, and other services in the clinic profile management process.

Serves as a timekeeper responsible for accurate and time and attendance for assigned Time and Leave (TL) units. Reports directly to the Section Chief.

Work Schedule: Varies, Monday- Friday, 7:00 AM - 1700 PM (Will be discussed during interview) Position Description Title/PD#: Medical Administrative Assistant - North Battlefield (Mental Health)/PD03024A Physical Requirements: The work is mostly sedentary.

The work requires some walking, standing, bending, lifting, and carrying light items such as paper, books, and charts as well as typing.