Administrative Specialist II - Adult Services / Emergency Services Clinic (Lexington)

Full Job Description

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community.

We are seeking an Administrative Specialist II - Adult Services / Emergency Services Clinic who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness.

If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health (OMH), Lexington County Community Mental Health Center (LCCMHC), 301 Palmetto Park Blvd, Lexington, SC 29072.

As the Administrative Specialist, you will independently perform a variety of advanced administrative and clerical duties which are critical to the operation of the Lexington County CMHC offices as needed. You will apply policies to perform varied tasks, such as providing clerical, secretarial, data entry, and medical records maintenance, which have a significant impact on the operation of the unit; make independent decisions concerning the daily operations of the unit.

Responsibilities for this Administrative Specialist II:

Provide administrative support with a moderate level of individual and/or customer accountability, which includes receive and screen telephone calls; greet allcustomers in a professional manner, ensure all customers receive proper instructions to have their needs met and taking care of the immediate needs of thecustomers.

Notify staff of patient arrival via EMR or telephone; schedules appointments for patients/staff, making changes as needed.

Maintain policies and procedures while processing routine matters within established guidelines.

Manage of all assigned medical records in compliance with local, state and federal guidelines ; updating patient information such as, financial information,addresses and telephone numbers as changes are reported; ensure accurate scanning and importing of patient information to include insurance and patient incomedocuments.

Support patients with administrative intake process and support intake providers.

Assist in satellite offices and /or clinics as needed.

Responsible for collecting patient fees and verifying daily fee collections, ensure all BHDD cash policies are adhered to while conducting this job function.

Adhere to all corporate compliance policies, regulations, statutes, (federal, state, local, BHDD), or laws regulating the provisions of healthcare.

Complete all annual required trainings to include Safety, MAPS, Cultural Affairs, and clinical trainings. Demonstrate adherence to CARF standard.

Requirements

• A high school diploma and two (2) years of clerical experience; or an associate degree in secretarial science or other related field; or three (3) years of clerical experience.

Qualifications

• Bilingual abilities in English and Spanish (or another language) are a plus.

Additional Information

This is position is considered essential and may be called back during crises/disasters/emergencies.

Post hire, employees must:

• Be flexible, be a team player and have excellent internal and external customer service skills
• Have phone reception, filing, and time management experience
• Have basic knowledge of Microsoft Windows
• Be able to interact professionally with patients and staff at all levels
• Be able to exercise sound judgement and take initiative in performing daily responsibilities

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment.

Please complete the state application to include all current and previous work history and education.

A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

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