Administrative Officer 3

Full Job Description

Are you looking to advance your career? The Department of Labor and Industry, Office of Unemployment Compensation Tax Services (UCTS) is looking for an outgoing individual to become an Administrative Officer 3. This role oversees bureau hiring including onboarding, developing, maintaining, and delivering orientation training as well as other human resource activities. You will have the opportunity to collaborate with other Commonwealth bureaus to coordinate staff access to their systems as well as assist in the troubleshooting of office technology. If you have great communication, interpersonal skills, and are interested in leadership, this role is for you!

Requirements

As an Administrative Officer 3, you will manage the development and implementation of orientation training for new employees, overseeing the scheduling in conjunction with onboarding and participation by all trainers.

This role organizes a UCTS training calendar, advises trainers on the development of training materials, arranges locations, needed equipment, supplies, and assists with technical and equipment issues.

Incumbents coordinate resources for the bureau, including computers, equipment, furniture, and supply deployment and problem resolution.

You will have the opportunity to work with other bureaus on UCTS staff access to their applications.

Additionally, you will assist the Bureau of Administrative Services regarding any maintenance and repair issues.

This role coordinates all human resource (HR) actions for the bureau as well as serving as bureau liaison with HR.

Hiring actions are performed through the NeoGov system, coordinating all steps of the hiring process with management and supervisors. Other duties include:

• Provides first-level technical issue triaging and resolution for bureau staff.
• Oversees the lien filing process to ensure liens identified by the Central Operations Division are filed timely and accurately with appropriate County prothonotary.
• Oversees the review and processing of paper mail returned and undeliverable emails from communications to employers.
• Maintains a library of completed procedure manuals for UCTS.
• Assists with preparation, updating, and publishing of all manuals, notifying staff regarding changes.
• Coordinates safety and emergency evacuation teams and information, maintains official first aid, safety, and emergency information.
• Supervises Administrative Officer 2 and Administrative Officer 1 positions in the Resource Management Unit.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Work hours may vary based on operational needs.

Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.

Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Administrative Officer 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Four years of experience in progressively responsible and varied office management of staff work in public or private organization, including experience in personnel management budgeting or procurement; and such training as may have been gained through graduation from a four-year college or university; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment.

Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only.

Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
  

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Additional Information