Administrative Officer 1

Full Job Description

Are you an enthusiastic, people-centered professional who enjoys guiding teams, improving processes, and creating a positive experience for the people you serve?

The Department of Labor & Industry, Bureau of Workers' Compensation (BWC) is seeking a dedicated Administrative Officer 1.

In this pivotal role, you will oversee a team within the Bureau’s Information and Employers Services Helpline, an essential resource for injured workers, their families and workers’ compensation stakeholders.

Requirements

In the role of Administrative Officer 1, you will manage the overall operation of the Information and Employers Services Helpline.

Work includes establishing performance measures, monitoring operations and working with policy and procedural changes to improve customer service and Helpline efficiency.

Our team will rely on you to identify, recommend, and test Workers’ Compensation Automation and Integration System (WCAIS) processes and procedures.

This position supervises six Administrative Assistants engaged in handling workers’ compensation disputes, inquiries, and calls related to the WCAIS via the Bureau’s telephone service.

Customer service skills will be key as you take calls from injured workers, employees, employers or anyone involved in a workers’ compensation matter and provide information or assistance in solving problems.

Additional duties include but are not limited to:

• Assigning WCAIS duties to staff based upon rights and responsibility levels
• Demonstrates knowledge of the principles and practices of public administration
• Demonstrating understanding of bureau policies and procedures and workers' compensation law, rules and regulations
• Identifying and reporting on workers' compensation trends, including WCAIS related issues

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.

Telework: You may have the opportunity to work from home (telework) part-time. The expectation will be that employees will be onsite two days a week.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.

Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience in varied office management or staff work; and bachelor's degree; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only.

Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Additional Information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.