Administrative Coordinator I / Office Manager (Catawba)

Full Job Description

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community.

We are seeking a Administrative Coordinator / Office Manager who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness.

If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Catawba Community Mental Health Center (CCMHC), 448 Lakeshore Pkwy, NorthLake II, Rock Hill, SC 29730

Under general supervision of the Clinic Director, the Administrative Coordinator will direct front office functions, supervise clerical staff, perform a variety of complex administrative functions related to patient care, medical records, facilities operations, and administrative duties to support the daily functions of the Catawba Family Center.

Responsibilities for the Administrative Coordinator / Office Manager:

Organize sound office practices ensuring that all administrative, clerical, and billing policies and procedures are executed efficiently and accurately, within the clinic.

Conduct the administrative admission processes for patients and resolve incomplete, erroneous, or otherwise insufficient admission information complete required forms with patients, organize all required documents in electronic medical record system, and complete insurance verifications.

Collect and ensure consistency with securing and documenting patient consents, financial information, prior authorizations, and billing documentation to include ensuring patient files are maintained in accordance with all polices and preparing clinic documents in preparation of upcoming appointments.

Reduce loss billing opportunities by researching and updating patient records with complete and up to date billing and insurance information in multiple software programs and by remaining knowledgeable of and adhering to all OMH, the State of SC, applicable 3rd party insurance providers (including Medicaid Fee-for Service, MCO, Medicare, and HMO plans) and related compliance programs to ensure fair and ethical billing practices and intake procedures.

Provide clerical support for clinical personnel; distribute and respond to mail and faxes as needed; and collect patient vitals including pulse, blood pressure, height, and weight.

Coordinate clinic operations by providing state vehicle coordination; performing cashier duties including requesting, documenting, and depositing patient payments; and responding to medical record requests.

Comply with corporate compliance policies/procedures, Risk Management plans, and complete all annual training as required. Complete annual employee performance and position description review for all supervisees ensuring that each is accurate, objective, timely, and constructive manner.

For MHP Student Loan Repayment:

This position MAY be eligible for SCOMH Student Loan Repayment to cover some of the cost of your outstanding loan(s) balance associated with the completion of a healthcare degree that is relevant to the appliable position.

Requirements

• A high school diploma
• Relevant experience in business management, public administration, or administrative services or a bachelor's degree may be substituted for the required work experience.
  

Qualifications

• Bilingual abilities in English and Spanish (or another language) are a plus.
• Health care or related experience. (example)

Additional Information

Post hire, employees must:

• Be able to pass CPR and Managing Agitation in the Psychiatric Setting (MAPS) Certification.
• Be able to operate a state vehicle.
• Be able to work a flexible schedule and know this position is considered essential and may be called back during crises / disasters/ emergencies.
• Perform all job duties and provide all services and documentation in compliance with CARF, OMH, CCMHC, Quality Assurance, Compliance, HIPAA, Transcultural and Productivity Standards, Policies and Procedures.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.Supplemental questions are considered part of your official application.

Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.