Administrative Assistant - Workforce Solutions (Part-time Limited Duration)

Full Job Description

The current vacancy is in the Workforce Solutions department.

This 20 hour per week, onsite position (at the Ramsey County Government Center) is the main point of contact for Workforce Solutions, helping clients and job seekers connect with programs, services, and job search resources within the county.

They are responsible for attending the phone and tracking all calls, greeting people that enter CareerForce – Saint Paul, processing incoming and outgoing mail, and providing a high level of customer service to each person that calls in or enters our space in person.

This posting will remain open for application until filled. Interviews will be scheduled on an ongoing basis until positions are filled.

To perform administrative support functions for office support or customer service activities, and responsibilities are typically based on defined goals and processes or methods.

Job duties may include records maintenance, public contact and general office services; and to perform related duties as assigned.

To view or print a copy of the complete Ramsey County job (class) description for this position, go to: Job Descriptions. Once at this page, you can browse the alphabetical list or search for a job description.

Requirements

1. Perform duties relating to forms and records maintenance such as gathering documents and information to establish, maintain and update files; searching files for information; maintaining departmental records and statistics; opening, maintaining and closing case files.
2. Perform public contact duties such as receiving and routing phone calls; responding to complaints, inquiries and service requests by phone and in person; directing clients or visitors to proper locations; assisting the public in completing forms; verifying information and data;scheduling appointments for clients or staff; and assigning service requests to program units or staff in accordance with established guidelines.
3. Perform general office services to include opening, sorting and distributing mail and preparing outgoing mail; preparing and sending form letters and composing routine letters; scanning documents; and related duties.
4. Perform administrative functions in unit assigned, such as; maintaining inventories of office supplies; preparing, or processing contracts/agreements, reimbursements, requisitions, purchase orders and accounts payable forms; generating reports;preparing, checking or processing bills to patients, clients or other agencies; processing payments; and maintaining and balancing accounts.
5. Receive, sort, and distribute a variety of correspondence, delivieries, and mail; and scanning and faxing documents.
6. May provide training and support to incoming employees.

(The work assigned to a position in this classification may not include all possible tasks in this work and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position's management approved work schedule is required.)

ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5.

Qualifications

Education: High school graduation or equivalent.

Experience: Three (3) years of office support, customer service or administrative experience.

Substitution: Equivalent combination of education and related work experience.

Additional Information

This is an unclassified, limited duration, at-will position. This position requires an open screening and selection process. There is no exam for this unclassified, at-will, position.

All applicants who meet the minimum qualifications will be forwarded to the department for consideration. Employment isn't guaranteed beyond the end of this assignment.

Definition of Unclassified from the Ramsey County Personnel Act:

Subdivision 1. General. "The appointing authority may discharge employees in the unclassified service with or without cause.

Employees in the unclassified service have no right to a grievance appeal from discharge or other disciplinary action under sections 383A.281 to 383A.301.

An employee in an unclassified position shall not have tenure but shall be entitled to all benefits associated with tenure such as vacation leave, sick leave, health insurance, and other benefits as determined by the county board."

Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment.

Each case is considered on its individual merits and the type of work sought.

However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.

E-Verify Participation: Ramsey County participates in the federal E-Verify program.

This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment.

Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

Equal Opportunity Employer: Ramsey County provides equal access to employment, programs and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, marital status, sexual orientation or gender identity, public assistance or national origin.

Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce.

The county strives being equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees.

Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them.

Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.

To print a paper application for this posting click Paper Application. You will need to print this posting and answer the supplemental questions associated with this exam and submit them with your completed paper application.

For further information regarding this posting, please contact Lindsey.Hunter@co.ramsey.mn.us.