Administrative Assistant 2 - EAB Specialist

Full Job Description

The Iowa Employment Appeal Board (IEAB) is hiring an Administrative Assistant 2 with expertise in unemployment insurance to join our team.

In this role, you will provide essential customer service, guide individuals through our appeal processes, and evaluate legal issues for Board review.

While not required, paralegal or unemployment insurance experience is preferred for this position.

Who We Are

The IEAB is dedicated to providing parties with a fair, timely, and independent review of employment-related decisions.

As an approachable quasi-judicial agency, we ensure balanced oversight through a three-member board that represents the distinct interests of employers, employees, and the general public.

Position Overview

As an Administrative Assistant 2, you will work under the supervision of the Board members and the Director of Administrative Operations at our office near Valley Junction in Des Moines, Iowa.

You will be responsible for providing prompt and correct, written or verbal, information regarding our process, unemployment insurance, and public employee collective bargaining elections to the public and other interested parties.

You will also be responsible for promptly and correctly docketing appeals for the Board which includes, but is not limited to, identifying the correct parties and determining what legal issues will go before the Board.

What We’re Seeking

We’re looking for a motivated and industrious professional. Successful candidates will:

• Possess a high level of organization skills and be process-driven.
• Manage change with a positive attitude and be part of the solution to any issues that arise.
• Work collaboratively with diverse groups of people.
• Communicate effectively and efficiently.
• Display high standards of professional conduct.
• Be detail-oriented and highly responsive to co-workers, attorneys, the Board, and the public.
• Have experience working with Iowa Unemployment Insurance.

Responsibilities

You will be an integral member of our team, providing leadership and guidance to the department in support of the agency’s operations by:

• Assisting with new, recertification, or decertification elections related to public collective bargaining.
• Reviewing appeals and notifying parties of the issues to go before the Board.
• Preparing acknowledgment letters and drafting emails to go to parties.
• Providing customer service over the phone to the parties appearing before the Board and members of the public.
• Providing clerical support to the attorneys for cases that are appealed to District Court, Iowa Court of Appeals, and the Iowa Supreme Court.

What We Offer

• Robust benefits, including excellent health, dental, life and vision insurance.
• Teleworking options.
• Generous paid time off, including vacation, paid holidays, and sick leave accrual.
• Flexible Spending Accounts for medical and dependent care.
• Iowa Public Employee Retirement System (IPERS) Retirement Package.
• Optional 401A plan with employer contribution.
• Retirement Investors Club (Employer Sponsored Retirement Plan).
• Employee Assistance Program for support when you need it most.
• Access to an on-site employee fitness center.
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more).

E-Verify and Right to Work The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees.

Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States.

The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.

For more information, please visit www.e-verify.gov.

For additional information on benefits click here.

Qualifications

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Graduation from an accredited four-year college or university with a bachelor's degree in any field, and experience equal to one year of full-time administrative support (e.g., screening visitors and callers; opening/distributing mail, typing/proofing documents, letters, and reports; organizing files; scheduling meetings/appointments; arranging travel; processing travel claims; ordering supplies/equipment) or technical support work (e.g., determining budget, personnel, and equipment needs; compiling/evaluating statistical, historical, economic, business, financial or technical program data; interpreting or securing compliance with laws, rules and regulations; reviewing operating records/reports and evaluating their effectiveness).
2. A total of five years of education and/or full-time experience (as described in number one) where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as an Administrative Assistant 1.

For additional information, please click on this link to view the job description.