Accounting Section Supervisor

Full Job Description

THE OPPORTUNITY: The department is seeking a Section Supervisor who is a dynamic people leader and possesses the professional, analytical skills to oversee and manage the workload of a high-volume team handling routine, special, and well-defined property tax exemptions.

This position will be a mix of individual contribution, customer service, production oversight, strategic planning, and process improvement.

The primary focus will be overseeing a team of front-facing customer service associates who also perform a wide range of exemption support, escalated customer support, and customer data tracking and analysis.

This position reports to the Accounting Division Director, oversees a team handling tens of thousands of taxpayer inquiries via phone, email, and in-person visits, and partners with division, agency, and external personnel.

The team's work contributes significantly to the department’s frontline customer service. This position is integral to our commitment to be one of "The Best Assessment Departments in North America".

Are You....

• A people or project leader committed to the success of a team outcome?
  • A transparent communicator who exhibits integrity, trust, ethics, and trust in the face of positive and negative information?
  • A skilled planner, and do you display a strong ability to learn and apply new knowledge in your daily work?
  • Adaptable and organized to support customers, stakeholders, and colleagues with technical program guidance?
  • A detail-oriented professional with emphasis on accuracy?
  • An effective time manager and do you display timely and quality decision-making ability, especially in a high-volume environment?
  • An approachable leader with strong research, analytical, and problem-solving skills?
  • Customer-focused with a genuine interest in solving the problem at hand while paying attention to potential inefficiencies or impediments.
  • A strong collaborator with the ability to explain complicated concepts in everyday terms?

If so, then read on to see if this position is right for you.

Requirements

The Assessment Section Supervisor will report to the Accounting Division Director and will play a key role in employee performance management and supervision, as well as senior exemption/public information process oversight and administration.

This person(s) will be relied on to ensure that we are on track with our commitment to be one of the "Best Assessment Departments in North America". The successful candidate(s) will:

• Perform all supervision, performance, and personnel-related tasks for assigned staff; write and conduct performance appraisals; provide new staff orientation and training.
• Plan, assign, and direct the work of the Section/Units, which includes training, evaluating performance, and recommendations for discipline.
• Supervise and review public information and/or senior exemption cases and business processes for completeness and legal ramifications.
• Participate in the development of internal processes and analytical and computer system improvements aimed at improving the quality and efficiency of the customer service and senior exemption services to taxpayers.
• Provide expertise and decisions on business issues occurring in the section; resolve taxpayer complaints; provide technical assistance to the public, other departments/divisions, and outside agencies.
• Recommend changes to policies, procedures, and division guidelines and suggest plans for their implementation.
• Develop and coordinate division projects, act as a liaison between division staff and technical staff in other divisions, particularly Assessments’ IT division, Treasury, and the Tax Advisors Office.
• Coordinate and collaborate with other supervisors to create seamless customer service across the Senior Exemption and Public Information teams.

• Utilize a keen understanding of property assessment, accounting, and administration standards, strategies, and trends necessary to assist in the leadership of the division
• Have the ability to drive quality accounting and administrative processes that ensure accurate and accountable property parcel administration and property tax exemption services for our community.
• Demonstrate strong business acumen and an ability to work in a culturally and generationally diverse environment.

Qualifications

Any combination of education and/or experience that clearly demonstrates the ability to successfully perform the duties of the position, to include:

• Has Three (3) to Five (5) years of increasingly responsible performance management experience in accounting and administration related to customer service, property assessments, exemptions, or another related field.
• Has experience in employee supervision and engagement.
• Possesses a strong grounding in property tax exemptions and property tax administration principles, techniques, and best practices or similar.
• Is knowledgeable about how customer service operations work, including how to deliver excellent service and improve processes to meet the needs of customers.
• Has a track record with developing and supporting the performance of employees and implementing detailed and accounting/appraisal-specific processes, best practices, and goals.
• Can develop and maintain metrics and benchmarks to be able to project how results can be used in future initiatives to improve accounting exemption and administration processes.
• Is customer-focused with a dedication to providing efficient and value-added services to our taxpayers.
• Is an IT Project Adopter and Leader in the introduction of new technology tools to improve our accounting functions and services.
• Ability to collaborate with other supervisors to solve cross-team problems and improve service to our customers.
• Is able to supervise, manage, develop, coach, and mentor a culturally and generationally diverse staff in a collaborative manner that focuses on engagement, good communication, and team building that is essential for the evolving business needs of the future; and,
• Is able to understand and apply Equity and Social Justice concepts in the supervision of staff and delivery of customer service.

Any combination of education and/or experience that clearly demonstrates the ability to successfully perform the duties of the position.

Additional Information

The Department of Assessments values innovation, creativity, and engagement from our employees, and actively promotes organizational improvement and new approaches to existing operations and issues.

ABOUT THE DEPARTMENT OF ASSESSMENTS
An award-winning leader and innovator in government property assessments, with 210 employees and an annual budget of over $37 million, the department administers King County's property valuation and assessment process. The Assessor’s Office has a significant impact on the funding received each year by a wide range of important County public services. The agency uses innovative business intelligence tools and cutting-edge technology to be more efficient with current resources and provide value-added services to taxpayers. The Department of Assessments has collaborative partnerships with 150+ separate taxing districts and 39 cities. To learn more, please visit our website at: www.kingcounty.gov/Assessor.aspx

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce.

To reach this goal, we are committed to workforce equity.

Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards.

We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact the recruiter listed on this job announcement.

Please contact Alicia Warren Rivet at 206-263-2264 or alicia.warren@kingcounty.gov if you have any questions regarding this opportunity.

Our offices in the King Street Center Building operate under a fragrance and scent-free policy. This policy is intended to promote a safe and healthy work environment for all employees.

This position is not represented.