WR Service Associate I or II

Full Job Description

Job Description
The WR Service Associate will provide intermediate level of support to customers and department personnel regarding County policies, water-related issues, and customer complaints. This position will be responsible for receiving, processing and documenting incoming calls from internal and external customers, and communicating with the appropriate personnel to resolve customer concerns. This is a 24-hr operation and incumbents may be required to work 8-hr or 12-hr shifts, overnight shift, weekends, and/or holidays.

Essential Duties

• Dispatch appropriate personnel based on information received from customers, and department policies and procedures
• Enter, maintain and document work requests in appropriate systems
• Communicate with customers via phone to provide status updates, complete documentation and required reports
• Monitor pump stations and document alarms
• Collect information from field personnel as needed and report to appropriate agencies
• Prepare spill communication to the EPD and other agencies as required
• Monitor camera and security alarms for all Departments of Water Resources facilities including 911 call alerts
• Request underground utility locates
• Perform other duties of a similar nature or level
  

Other Job Requirements/Information

• This job may require on-call rotation and emergency after hours, weekends, and/or holidays.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications
WR Service Associate I - Grade A12(1)

• High School Diploma, or G.E.D. AND
• One year of customer service experience

WR Service Associate II - Grade B22(1)

• High School Diploma, or G.E.D. AND
• Two years of call center service experience

*An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.

For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click below.

• WR Service Associate I
• WR Service Associate II

Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department, please click here.

Qualifications

About Gwinnett County

Welcome to Gwinnett County Government

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities.

We are committed to hiring those who share our dedication to making life better for our residents and business owners.

The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more.

The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.

World-class community

More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

• Atlanta’s Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

VisionGwinnett is the preferred community where everyone thrives! MissionGwinnett proudly supports our vibrantly connected community by delivering superior services.

ValuesIntegrity: We believe in being honest, building trust, and having strong moral principles.Accountability: We believe in stewardship, transparency, and sustainability.Equity: We believe in fairness and respect for all.Inclusivity: We believe in engaging, embracing, and unifying our communities.Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring ProcessGwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process
• FAQs

Gwinnett County is committed to creating a diverse workforce.

As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.