WORKSOURCE SPECIALIST 4/Virtual Services/Project/INTERNAL ONLY/Remote/Telework

Full Job Description

This is a Dual Language Opportunity — you must be able to communicate effectively in ENGLISH and SPANISH in person, over the phone, in writing, and when assisting customers online.

The ideal candidate demonstrates a welcoming and inclusive approach to every customer and communicates effectively in both English and Spanish.

As a member of the Virtual Services Team, they bring strong customer service experience, solid technical proficiency, and the ability to remain positive and adaptable in fast-paced or challenging situations.

They are prepared to support all WorkSource services, assist both job seekers and employers, and represent the agency with professionalism while helping connect individuals to meaningful employment opportunities.

Requirements

This Virtual WorkSource Specialist 4 position contributes to the achievement of the agencies' goals and direction by: supporting all WorkSource lines of business and is capable and ready to serve Virtual WorkSource customers.

This position will provide an array of virtual services to job seekers and employers that includes RESEA, Live Chat, WorkFirst, and Workshops.

It will represent the agency in providing integrated service delivery to all customers. This position directly supports the mission of ESD by partnering to connect employers and jobseekers.

Here’s what you can look forward to doing, including but not limited to the following:

Develop and/or provide comprehensive, customer-centered employment and training services.

Perform records management functions in accordance with agency and program procedures.

Provide Statewide Live Chat Services, Facilitate orientations and workshops.

Develop and maintain relationships with businesses, partners, and other services providers.

To request a full job description, click here.

Qualifications

Option 1:

One year (1) as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state agency.

Option 2:

A bachelor’s degree and three years (3) of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: education, social services, public relations, human resource services, unemployment insurance, benefits programs, insurance claims, law enforcement and banking OR a combination of education and/or relevant experience.

Option 3:

A combination of education and/or relevant experience that totals at least seven (7) or more years.

AND

Must be able to communicate effectively in virtually, person, via telephone and in writing in English and Spanish.

Required Equity Competencies:

• The ability to take action to learn and grow.

• The ability to take action to meet the needs of other.

Required Competencies Needed:

• Client-Centered Service Delivery: Needs assessment to evaluate client situations, goal setting to establish realistic objectives, case management to develop and oversee service plans; problem-solving to address barriers, and communication skills to guide and support clients effectively.

• Employment Needs Assessment Expertise: Ability to identify workforce gaps through in-depth counseling. Barrier Resolution Skills: Proficiency in determining employment obstacles.

• Career Coaching and Follow-Up Expertise: Ability to provide ongoing workforce guidance: Post-Employment Support Skills: Proficiency in assisting clients with workplace transitions.

• Employability Plan Development Expertise: Ability to structure personalized career growth strategies. Collaboration Skills: Proficiency in working with service providers for coordinated support.

• Adaptability: Ability to manage evolving workforce service responsibilities. Problem-Solving Skills: Proficiency in addressing challenges in job placement support.

• Diversity, Equity, and Inclusion Expertise: Ability to maintain fair and accessible workforce programs. Regulatory Compliance Knowledge: Proficiency in applying nondiscrimination policies.

Additional Requirement of Employment:

Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check.

Submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc... are edited out of your materials for privacy.

Please submit your Cover Letter, and Resume with your Online Application through the "Add Attachments" . A resume will not substitute for the "work experience" section of the application or vice versa.

Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete and may not be considered.

Any documents uploaded through this platform will be securely transmitted electronically to support application review.

Additional Information

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are.

Our values are Belonging, Love, Equity, Stewardship, and Access.

We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities.

Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All:

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity.

Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Cheyenne Pernites-cheyenne.pernites@esd.wa.gov; or 253-593-7327 or the Talent Acquisition Team, or Washington Relay Service 711, prior to the recruitment closing .If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.

**This Organization Participates in E-Verify**