WorkSource Specialist 4: Clarkston/Hybrid
State of Washington
FreshPosted Mar 12
✓ Fresh Listing
Posted: March 12, 2026 (1 day ago)
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WORKSOURCE SPECIALIST 4/Clallam County/Sequim
State of Washington
Employment Security Department
Location
Washington, 98504
Salary
$4,542 - $6,107
per month
Type
Full-Time
More Other jobs →Closes
March 27, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves helping job seekers, especially those on public assistance, by assessing their needs, connecting them to training and employment opportunities, and providing ongoing support to overcome barriers.
A good fit would be someone passionate about customer service who enjoys building relationships with diverse people and has experience in social services or workforce programs.
The role requires staying organized, adapting to changes, and working mostly in-person with some telework after training.
Key Requirements
- Experience in workforce development, social or human services, education, or public-facing roles
- Strong customer service and communication skills
- Ability to assess needs, identify barriers, and provide coaching or referrals
- Proficiency in case management and maintaining accurate records for compliance
- Comfort working with diverse backgrounds and commitment to equity
- Flexibility, adaptability, and ability to remain calm under pressure
- Basic computer skills for documentation and program management
Full Job Description
WorkSource Clallam County in Sequim has an excellent opportunity for a motivated, customer-centered WorkSource Specialist 4.
This position works in person at the WorkSource office in Sequim, WA, and becomes eligible for one day of telework per week after training is completed. The final schedule will be determined by the supervisor.
The ideal candidate is someone who is passionate about supporting job seekers, skilled at building relationships, and comfortable working with people from diverse backgrounds.
They can assess needs, identify barriers, and guide clients through next steps with clarity and empathy.
They stay organized, adapt easily, and bring experience from workforce development, social or human services, education, or other public-facing roles.
Above all, they are committed to equity and helping individuals move forward in their careers.
If this role feels like a strong match for your background, take a moment to review the qualifications and apply today!
Requirements
This position supports ESD’s mission by delivering direct services to TANF parents and WorkSource customers, including conducting assessments, evaluations, orientations, and job search enrollments.
The role monitors and records participation hours to meet federal requirements and contributes to WorkSource goals through strong customer service, initial assessments, RESEA appointments, job matching, and referrals.
As a workforce development professional, the incumbent serves all WorkSource lines of business, providing integrated services to both job seekers and employers.
Overall, this position plays a key role in connecting individuals to employment opportunities and supporting the agency’s vision and mission.
Here’s what you can look forward to doing, including but not limited to the following:
Develop and/or provide comprehensive, customer-centered employment and training services
- Conduct staff assisted job development, job matches and job follow-up; make job referrals; verify customer job search.
- Ensure the customer understands and follows all employment and training directives, expectations, and performance standards.
- Develop and sustain relationships with vendors and the community; keep informed of available external resources and referrals.
- Provide coaching and mentoring to instruct and guide customers that have employment barriers.
- Conduct individual interviews to articulate program services and activities; identify components applicable to customer need; develop recommendations for continuous engagement.
- Manage caseload; provide case management; facilitate appropriate support services and/or make referrals; identify and evaluate barriers and explore solutions to assist in removing barriers; assist in obtaining needed documentation.
- Determine eligibility and/or appropriateness for program; enroll and explain program participation requirements; develop employment and training contracts and agreements based on applicable regulations, customer eligibility and assessment.
- Authorize or deny support service and/or training fund requests; track program resources available to customers; prepare A19’s or vouchers for payment.
- Develop individual employment service plans; guide customers to effectively use in employment and training programs and services.
- Provide outreach and follow up services to customers.
Assess knowledge, skills, and abilities to assist in determining employment and training activities and benefits
- Administer a variety of assessments and informal and formal career tools; review and explain results; incorporate assessment results into employment plans in conjunction with relevant labor market information; prepare and present information to customer.
Perform records management functions in accordance with agency and program procedures
- Monitor WorkSource program performance management activity using agency reporting systems; create and disseminate program reports as required by supervisors and managers; comply with state and federal case management protocols and data entry procedures.
- Record and maintain case notes, service plans, program-related expenditures, and exit outcomes; coordinate with other employment and training programs as necessary; enter new and/or updated data in multiple data management systems.
Facilitate orientations and workshops
- Conduct group and individual orientations, and workshops, supply program specific information about services, benefits, and eligibility.
Develop and maintain relationships with businesses, partners, and other services providers
- Collaborate with WorkSource partners regarding enrollments, program guidelines, and training recommendations; negotiate and confirm customer eligibility.
- Attend community meetings and events; represent the workforce partnership process; communicate and work closely with internal and external partners; be responsive to requests.
- Coordinate resources with partners; communicate and promote agency and partner programs and services to encourage maximum utilization of available incentives.
To request a full job description, click here
Qualifications
Required Qualifications:
Option 1:
One year (1) as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state’s Employment Security agency.
Option 2:
A bachelor’s degree and three years (3) of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: education, social services, public relations, human resource services, unemployment insurance, benefits programs, insurance claims, law enforcement and banking OR a combination of education and/or relevant experience.
Option 3:
A combination of education and/or relevant experience that totals at least seven (7) or more years.
AND
The required experience includes:
- Employment Needs Assessment: Ability to gather and interpret information about a customer’s skills, education, work history, and career goals to create a plan that supports their path toward sustainable employment.
- Customer-Centered Service Delivery: Expertise in evaluating a customer’s unique situation and providing or connecting them with the individualized services to meet their needs and goals.
- Problem Solving and Barrier Resolution: Proficiency in analyzing an issue to detect issues/barriers, identifying solutions, and connecting customers with appropriate resources and services to overcome those barriers.
- Employment Action Plan Development: Ability to structure personalized reemployment & career growth strategies.
- Relationship-Building: Ability to effectively engage customers, establish credibility and trust, and foster meaningful connections.
- Customer Motivation and Career Planning: Ability to encourage workforce engagement.
Required equity competencies:
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of other
Education to Experience Equivalences:
Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 years
** A Master's degree will substitute for one year of the required experience.
Additional Requirements of Employment:
- Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.
Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field.
A resume will not substitute for the "work experience" section of the application or vice versa.
Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete and may not be considered.
Additional Information
Why work with us?
Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, Stewardship.
We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities.
Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity.
Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Cheyenne Pernites or the Talent Acquisition Team, prior to the recruitment closing, or Washington Relay Service 711.
If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
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