WDVA Veteran Benefit Enhancement Program Coordinator (VBS2), Full-Time Permanent, Olympia
State of Washington
FreshPosted Mar 12
✓ Fresh Listing
Posted: March 12, 2026 (1 day ago)
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WDVA Veteran Benefit Enhancement Program Supervisor (PS3), Full-Time Permanent, Olympia
State of Washington
Dept. of Veterans Affairs
Location
Washington, 98504
Salary
$4,882 - $6,414
per month
Type
Full-Time
More Management & Supervision jobs →Closes
March 26, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves leading a team that helps veterans and their families access federal benefits like health care and disability payments, especially those on state Medicaid, to save the state money and improve support services.
The role includes supervising staff, managing program operations, and coordinating with partners like health agencies.
It's a good fit for someone with experience in veteran services, strong leadership skills, and a passion for helping former military members.
Key Requirements
- Supervisory experience in program management or team leadership
- Knowledge of veterans' benefits, including federal health care, disability compensation, and pension programs
- Familiarity with Medicaid processes and state health care systems
- Ability to coordinate with internal teams and external partners like government agencies
- Skills in performance management, coaching staff, and ensuring compliance with regulations
- Experience evaluating and improving program workflows for efficiency
- Commitment to in-office work in Olympia, with occasional travel to other locations
Full Job Description
Veteran Benefit Enhancement Supervisor
Program Specialist 3Full-Time, Permanent
Olympia Central Office
We are excited to announce we are now accepting applications for our Veteran Benefit Enhancement Supervisor (PS3), Full-Time, Permanent position, here at our headquarters located in historic Olympia, Washington.
This position supports the Program Manager and is a supervisory position responsible for the leadership, oversight, and coordination of the Veterans Benefit Enhancement Program (VBEP) and the HCA/DSHS/ALTSA referral processes.
The Veterans Benefits Enhancement Program and the Olympia Service Center are distinct programs within the Veteran Services, Counseling and Wellness Division. The VBEP is a partnership with the Washington State Health Care Authority that identifies veterans and their family members who are receiving Medicaid assistance and assists them with accessing federal veterans’ benefits such as health care and/or disability compensation and pension benefits. The objective of the program is to reduce the state’s Medicaid costs for individuals eligible for federal veterans’ benefits and the outcome of the program is a savings of approximately $5 million per year for the state. The Olympia Service Center is the agency’s primary customer service operation and includes the central office reception activities, a walk-in customer service center for veterans’ benefits and disability claims assistance.Please Note: Work hours are typically Monday through Friday, 8:00 - 5:00 pm. This position is 100% an in office position. Time may be spent in other remote office locations, at military installations, government agencies, or other private partners. and is not telework eligible.
*This position has been posted within the assigned pay range through Step L. Step M has not been published as this is considered the longevity step, in alignment with state HR compensation rules.
At the Washington State Department of Veterans Affairs (WDVA), we are passionate about our mission of “Serving Those Who Served.” As a national leader in our advocacy for nearly 500,000 Veterans and their family members, we strive to connect them to earned benefits as well as innovative programs focused on their overall health and wellness.
In addition, we provide critical community services through a variety of programs, and at our four State Veterans Homes located in Orting, Port Orchard, Spokane, and Walla Walla.
These locations provide Medicare and Medicaid nursing home care to Veterans, including, in some instances, their spouses, widows, or Gold Star Families.
The supervisor provides direction, coaching, and performance management for assigned staff, ensuring work is completed accurately, efficiently, and in compliance with agency policies, state and federal regulations, and program requirements. This position monitors workflow, evaluates program processes, and implements improvements to support program effectiveness and service delivery.
Through leadership, accountability, and oversight of key program functions, this position helps ensure the delivery of high-quality services to veterans and their families while supporting the agency’s commitment to Save and Transform Lives.
Requirements
Some of what you'll do:
- Preparation of comprehensive monthly and quarterly reports for the agency and all stakeholder agencies.
- Analyze, coordinate, and implement policy and procedural changes from the agency, Federal VA, and stakeholder partners.
- Maintain all program related tasks, procedures, and reporting requirements.
- Train staff on Federal VA claims processes and facilitating complex claims.
- Lead the Service Center in the absence of the Service Center Manager.
- Conduct research to identify service improvement needs.
- Ensure the proper processes for each program are being performed by the program staff and
ensure they have been completed. - Participate in briefing the agency leadership on the program and provide necessary updates to the Service Center Manager on changes from stakeholder agencies.
- Ensure staff are correctly completing all processes of the referral process and maintaining their duties and responsibilities.
- Ensure all three programs within the VBEP are operating correctly and efficiently, looking for inefficiencies and ways to grow the programs.
- Brief HCA, DSHS, ALTSA, and DOL staff on the VBEP and how our partnership works to ensure knowledge of the program with other agencies.
- Conduct, at minimum, quarterly meetings with stakeholder agencies to provide program updates.
- Coordinate and facilitate training to partnered agencies.
- And much more!
Qualifications
Required:
- Bachelor’s degree in Social Services, Social Work, Social Science, Healthcare, Public Administration, Business Administration, or Liberal Arts/Sciences. AND
- 2 years’ experience Veterans Benefit Specialist 2 in State service.
- Proficiency with Microsoft Suite, including experience with data management systems and mobile application software.
- Ability to communicate effectively with stakeholders, community members, partner organizations and customer groups.
- Must be proficient in the English language.
- Ability to communicate effectively with stakeholders, community members, partner organizations and customer groups.
- One year as a supervising staff in a human services agency providing direct client services.
Preferred/Desired:
- Experience as an Accredited Veteran Service Organization Representative.
- Experience with Service Organizations providing services to Veterans and their families.
- Working knowledge of statewide governmental policies, laws and regulations for the State of Washington, as it applies to programmatic service delivery.
- Two or more years supervising staff in a human services agency providing direct client services
Must be able to pass a DSHS BCCU Background Check every two (2) years in accordance with WDVA Policy 615.000 Background Checks.
Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Additional Information
Application Process:
Top candidates will be contacted directly to interview for this position. Because the selection will be based on information provided by you, it is in your best interest to identify the knowledge, skills and abilities that address the mandatory and desirable qualifications described below.
Please include the following documents with your application: 1. A letter of interest describing specific qualifications. 2.
A current resume detailing applicable experience and education.Finalists will be asked to provide a list of at least three professional references with current telephone numbers.
Other Information:
- This position is non-represented.
Diversity, Equity, and Inclusion Employer
Here at YOUR Washington Department of Veterans Affairs our employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or Veteran status.
We believe in the importance of recognizing the value each of us contribute to the success of the mission of the agency.
Having a diverse workforce is this agency’s greatest resource of strength and knowledge.
It is through the combination of talents and abilities that we can pursue finding effective measures on how we can provide the best customer service.
We are committed to building a diverse and inclusive workplace for everyone. The State of Washington is an equal opportunity employer.
Persons with a disability who need assistance in the application process or testing process, or those needing this announcement in an alternative format, may call (360) 725-2183.
TTY users should first call 711 to access the Washington Relay Service.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
If you have any questions regarding this announcement, program, or the agency, please contact us at recruiters@dva.wa.gov
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