WDVA Veteran Benefit Enhancement Program Supervisor (PS3), Full-Time Permanent, Olympia
State of Washington
FreshPosted Mar 12
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Posted: March 12, 2026 (1 day ago)
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WDVA Veteran Benefit Enhancement Program Coordinator (VBS2), Full-Time Permanent, Olympia
State of Washington
Dept. of Veterans Affairs
Location
Washington, 98504
Salary
$4,320 - $5,666
per month
Type
Closes
March 26, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves coordinating referrals and benefits for veterans, including processing Medicaid applications, screening for federal VA benefits, and handling certifications like Gold Star License Plates, all to connect veterans and their families to essential services.
A good fit would be someone with experience in social services or veteran support who is organized, tech-savvy, and passionate about helping military families.
The role is based in Olympia and requires in-office work with occasional travel to other sites.
Key Requirements
- Experience processing veteran benefits, referrals, and eligibility screenings for federal VA programs
- Proficiency in digital systems for generating, submitting, and tracking VA claims (e.g., VBMS, VA SHARE, ACES)
- Strong communication skills for interacting with clients via phone, email, in-person, or fax
- Ability to maintain and utilize databases, spreadsheets, and tracking tools for reporting claim data
- Knowledge of Medicaid referrals, VA Health Care Enrollment verification, and related processes
- Commitment to in-office work (Monday-Friday, 8am-5pm) with potential travel to military installations or agencies
- Understanding of veteran entitlements and customer service in a government or non-profit setting
Full Job Description
Veteran Benefit Enhancement Program Coordinator
Veterans Benefit Specialist 2Full-Time, Permanent
Olympia Central Office
We are excited to announce we are now accepting applications for our Veteran Benefit Enhancement Program Coordinator (VBS2), Full-Time, Permanent position, here at our headquarters located in historic Olympia, Washington.
This position contributes to the organization’s mission by supporting success of the HCA/DSHS/ALTSA referral process
and the Veterans Benefit Enhancement Program (VBEP). It provides assistance to clients across three VBEP service
areas by coordinating veterans’ Medicaid referrals, Community Support Office (CSO) referrals, and the Gold Star
License Plate certification process.
Please Note: Work hours are typically Monday through Friday, 8:00 - 5:00 pm. This position is 100% an in office position. Time may be spent in other remote office locations, at military installations, government agencies, or other private partners. and is not telework eligible.
*This position has been posted within the assigned pay range through Step L. Step M has not been published as this is considered the longevity step, in alignment with state HR compensation rules.
At the Washington State Department of Veterans Affairs (WDVA), we are passionate about our mission of “Serving Those Who Served.” As a national leader in our advocacy for nearly 500,000 Veterans and their family members, we strive to connect them to earned benefits as well as innovative programs focused on their overall health and wellness.
In addition, we provide critical community services through a variety of programs, and at our four State Veterans Homes located in Orting, Port Orchard, Spokane, and Walla Walla.
These locations provide Medicare and Medicaid nursing home care to Veterans, including, in some instances, their spouses, widows, or Gold Star Families.
This position also provides veterans and their families the direct information and assistance regarding veterans’ benefits and entitlements, helping ensure individuals are connected to the resources and services available to them.
Through these efforts and its involvement in multiple business processes serving veterans and their families, the positions contributes to the agency’s commitment to “Save and Transform Lives” while supporting continuous improvement and exceptional customer service.
Through these efforts and its involvement in multiple business processes serving veterans and their families, the positions contributes to the agency’s commitment to “Save and Transform Lives” while supporting continuous improvement and exceptional customer service.
Requirements
Some of what you'll do:
- Process veteran Medicaid referrals from HCA and import into the WDVA database.
- Utilize digital systems to generate, complete, and submit Federal VA claims.
- Send assessments to referred clients for all referrals from HCA.
- Screen completed and returned assessments for eligibility for all potential Federal VA benefits.
- Mail out all needed or potentially needed Federal VA forms for applications to all potentially eligible client referrals.
- Utilize digital systems to track and report claim data and information regarding referrals and applications.
- Perform verification of VA Health Care Enrollment with VA Regional Medical Facilities.
- Utilize ACES, VA SHARE, and VBMS for eligibility verification.
- Communicate with the client utilizing in-person, phone, email, fax, or other means necessary.
- Utilize and maintain spreadsheets and databases to include but not limited to, HCA database and Tyler Veteran Benefits (TVB).
- Coordinate with WDVA programs and outside resources to provide information on potential eligibility for other programs or benefits.
- Process Gold Star License Plate applications from the DVA License Plate email inbox, mail in applications, Gold Star Coordinator referrals, and DOL referrals.
- Provide the Gold Star verification letters to clients.
- Assist clients with incomplete applications.
- And Much More!
Qualifications
Required:
- Two years of experience as a Veterans Benefit Specialist 1 in state service. OR
- A Bachelor's degree in business administration, public administration, counseling, social science or closely allied field, and one year of experience providing benefits information, claims or employment assistance to veterans and their family members.
- Must be proficient in the English language.
- Ability to communicate effectively with stakeholders, community members, partner organizations and customer groups.
Preferred/Desired:
- Accredited Veteran Service Organization Representative.
Must be able to pass a DSHS BCCU Background Check every two (2) years in accordance with WDVA Policy 615.000 Background Checks.
Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Additional Information
Application Process:
Top candidates will be contacted directly to interview for this position. Because the selection will be based on information provided by you, it is in your best interest to identify the knowledge, skills and abilities that address the mandatory and desirable qualifications described below.
Please include the following documents with your application: 1. A letter of interest describing specific qualifications. 2.
A current resume detailing applicable experience and education.Finalists will be asked to provide a list of at least three professional references with current telephone numbers.
Other Information:
- This position is non-represented.
Diversity, Equity, and Inclusion Employer
Here at YOUR Washington Department of Veterans Affairs our employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or Veteran status.
We believe in the importance of recognizing the value each of us contribute to the success of the mission of the agency.
Having a diverse workforce is this agency’s greatest resource of strength and knowledge.
It is through the combination of talents and abilities that we can pursue finding effective measures on how we can provide the best customer service.
We are committed to building a diverse and inclusive workplace for everyone. The State of Washington is an equal opportunity employer.
Persons with a disability who need assistance in the application process or testing process, or those needing this announcement in an alternative format, may call (360) 725-2183.
TTY users should first call 711 to access the Washington Relay Service.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
If you have any questions regarding this announcement, program, or the agency, please contact us atrecruiters@dva.wa.gov
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