Voluntary Services Specialist

Full Job Description

The Voluntary Services Specialist assists in all aspects of the development, coordination, and management of the Center for Development and Civic Engagement (CDCE) Office and is responsible for independent management of specific programs or portions of larger programs.

This includes, but is not limited to, planning, establishing, and implementing policy, developing program goals and objectives, managing, evaluating, and coordinating (internal and external) resources of assigned areas.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/23/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Comprehensive knowledge of the principles, practices, concepts, and methods used in volunteer management with the ability to apply this knowledge in a wide range of situations.

Knowledge and ability to independently develop and initiate new volunteer programs.

Knowledge of qualitative and quantitative methods for the assessment and improvement of program effectiveness or the improvement of complex management processes and systems.

Knowledge and ability to independently develop and initiate new volunteer programs.

Knowledge of qualitative and quantitative methods for the assessment and improvement of program effectiveness or the improvement of complex management processes and systems.

OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D.

or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M if related..

OR, Combination: Combinations of successfully completed graduate level education (beyond the first 2 years) and specialized experience as described above to meet total experience requirements.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Physical Demands: Work is moderately sedentary, although considerably variable. It requires a fair amount of standing, sometimes for long periods, walking, climbing stairs, and bending.

Work may require some heavy to moderate lifting, transporting of materials, equipment and supplies for special events and other programs.

Due to the diverse nature and scope of the work, it may require occasionally working in extreme temperatures (hot or cold).

Driving or riding in a vehicle is also required on a routine basis to provide coverage, trainings, or other support at off-site clinics; attend outside community meetings; and support special events.

Travel may also occur in support of outreach events and conferences. The incumbent must attend lengthy meetings both during and after regular scheduled work hours.

Travel to other medical center facilities is also required.

Work Environment: The work is primarily performed in an office setting, however due to the nature of the work, significant travel throughout the community and sometimes the state and surrounding states is necessary to attend meetings, presentations, conferences that may include special activities such as volunteer recruitment and philanthropic engagement events.

Coordination of and participation in meetings and volunteer supervision requires presence in various on-site and off-site locations where volunteers are strategically assigned to enhance the VA mission.

The Specialist has access to the fax machine, computer and other office equipment as needed.

The CDCE/Voluntary Service office is a very busy environment with constant traffic from visitors, volunteers, community partners, patients, and hospital staff. Major Duties:

Major Duties: Assists the CDCE/Voluntary Service Program Manager in developing innovative/creative community outreach programs that provide volunteers and financial resources.

Develops and fosters a robust network with internal and external stakeholders to build resilient working coalitions in support of the VA mission.

Works to strengthen and maintain interpersonal relations with management, volunteers, community service organizations, and staff.

Motivates diverse groups of people, staff, volunteers, business and civic groups, services organization officials, etc. into working as a comprehensive and cooperative force that benefits patient care.

Responsible for interviewing, scheduling, placement, and evaluation of volunteers.

Consults with services across the health care system, agency representatives (including VHA, VBA, and NCA), and community officials to publicize, analyze, and recommend improvements for programs.

Assists in the development and implementation of a positive community relations program that promotes understanding and goodwill between the facility and surrounding community and those individuals and groups who are interested in and affected by the VA.

Independently develops recruitment materials geared at both volunteers and community partners.

Evaluates and implements best practices for optimal recruitment and resource support of the health care system operations or affiliated VA programs across Administrations.

Responsible for the coordination and management of all monetary and in-kind donations.

Participates in the development of local policies and procedures related to the GPF, acceptance of gifts and donations, and answers inquiries regarding them.

Conducts fact-findings and analysis to recommend potential community partnerships that support and extend the mission of the facility or other affiliated VA programs across Administrations within the catchment area.

Serve on committees and represent the CDCE/Voluntary Service office at executive meetings, designated functions, special events, or in the community.

Responsible for ensuring fiscal management and accountability through accurate reporting, documentation and storage of all financial records and ensures compliance with national, VISN and local audits.

Work Schedule: Mon-Fri 8:00am -4:30pm Telework: Ad-Hoc Telework Virtual: This is not a virtual position.

Position Description/PD#: Voluntary Services Specialist/PD24235-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized